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- Tasks: Provide top-notch audio-visual support and service to clients in the Birmingham region.
- Company: Join a dynamic team in a leading audio-visual service company.
- Benefits: Enjoy a competitive salary, monthly car allowance, and work-from-home flexibility.
- Why this job: Be at the forefront of AV technology and make a real difference for clients.
- Qualifications: 4 years of AV experience and strong communication skills required.
- Other info: Great opportunity for career growth and ongoing training in a supportive environment.
The predicted salary is between 40000 - 45000 £ per year.
To provide Manchester regional field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.
This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates based in the Birmingham region. The Audio-Visual Service Engineer will work from home and receive a monthly car allowance of £350. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.
Successful applicants will need to have the right to work in the UK, a valid UK driving licence, a suitable vehicle and passport.
Responsibilities:
- Post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.
Knowledge & Key Skills:
- Onsite Work 80%
- Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure)
- Projection and Display Devices (Maintenance)
- Custom Control Systems (AMX/Crestron/Extron/SY)
- Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon)
- IPTV (Exterity / Tripleplay)
- Live Event Work (VC/Presentation/Broadcast)
- Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
- Site cleanliness
- Communicating with customers and site contacts
- Adherence to site rules, procedures, and H&S
- Adhoc On-site Tech cover - annual leave, sickness
- Remote 20%
- Completing post-job and PM reports
- Providing phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS and Quality Policy awareness and development
Essential:
- 4 years audio-visual experience - installation/onsite/tech support
- Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS)
- Knowledge of Audio room acoustic optimisation within various environments
- Effective communication skills at all levels, especially client-facing
- Good numeracy and written skills
- Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
- Quick response to service desk tickets
- Able to work individually and as part of a team
- Good time keeping and dressed according to the job in hand
- Fully compliant with The Health and Safety at Work Act 1974
- Clean driving licence and a current passport holder
- AVIXA CTS
Desirable:
- Crestron P101
- Extron School of AV
- Cisco CCIP
- Microsoft Teams core skills
- Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP
Audio-visual Remote Service Engineer in Birmingham employer: Unified Support Ltd
Contact Detail:
Unified Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio-visual Remote Service Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry, attend local meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV projects, including any troubleshooting or installations you've done. This will give potential employers a clear idea of what you bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common AV scenarios and technical questions. Practice explaining your thought process when diagnosing faults or implementing solutions, as this will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Audio-visual Remote Service Engineer in Birmingham
Some tips for your application 🫡
Show Off Your AV Skills: Make sure to highlight your experience with audio-visual systems in your application. We want to see your technical know-how, so mention any specific equipment or software you've worked with that relates to the job description.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to fit the Audio-Visual Service Engineer role. Use keywords from the job description to show us you understand what we’re looking for and how you can contribute.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read. Make sure your communication skills shine through, as they’re key for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Unified Support Ltd
✨Know Your AV Systems
Make sure you brush up on your knowledge of audio-visual systems, especially the ones mentioned in the job description like QSC, Biamp, and Crestron. Be ready to discuss your hands-on experience with these technologies and how you've tackled issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and repaired AV equipment. Think about a time when you faced a challenging fault and how you resolved it. This will demonstrate your technical prowess and initiative.
✨Communicate Effectively
Since this role involves client interaction, practice articulating your thoughts clearly. You might be asked how you would explain a technical issue to a non-technical client, so think about how to simplify complex concepts without losing their essence.
✨Be Organised and Professional
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your time effectively. Also, remember to dress appropriately for the interview, as first impressions matter, especially in a client-facing role.