At a Glance
- Tasks: Set up and manage AV equipment for meetings and events, ensuring seamless collaboration.
- Company: Join a leading AV team as an on-site ambassador for cutting-edge technology.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to work closely with senior management in a vibrant office near Liverpool Street.
- Why this job: Be at the forefront of AV technology and enhance live experiences for clients.
- Qualifications: 5+ years in AV support, excellent communication, and customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
On-site Audio-Visual Engineer permanently based on a single client site, behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events. Successful candidates must have the right to work in the UK and live within commutable distance of our client's premises near Liverpool Street.
Knowledge & Key Skills
- Onsite Work: 90%
- The on-site AV Engineer will prepare meeting rooms for presentations, video and audio conferencing, and collaboration.
- Supporting a wide variety of AV software and hardware.
- Comprehensive ability to troubleshoot a wide range of technology incidents and problems.
- Using Service Desk software to effectively manage all support and service requests.
- Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs).
- Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
- Maintaining training and support function documentation.
- Effectively communicating with internal customers with respect to support issues.
- Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations.
- Contributing to the specification and procurement of new hardware and software.
- Monitoring and optimising AV system performance.
- Assisting in office relocations.
- Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
- Admin 10%: Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management).
- Monitor performance through the scorecard.
- Monthly meetings with on-site primary contact.
- Reporting ticket management.
Essential:
- Previous AV support experience in a concierge service.
- Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management.
- Must be smart and confident in their appearance.
- Should have proven abilities within the AV industry and/or corporate environment for over 5 years.
- Excellent communication and customer service skills.
- Enthusiastic and organised.
- Ability to work under pressure.
- Good knowledge of Crestron, AMX, and RTI.
- Knowledge of Lutron lighting control, Polycom, and MS Teams.
- A firm understanding of networking protocols, RS232, and RS485.
- Good understanding of VOIP telephony and SIP.
- Good understanding of video collaboration and audio conferencing.
Desirable:
- Avixa CTS.
- Crestron P101.
- Extron School of AV.
- Cisco CCNA.
- TPBN1_UKTJ.
Audio Visual Engineer - onsite employer: Unified Support Ltd
As an on-site Audio Visual Engineer, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training opportunities and the chance to work closely with senior management in a prestigious location near Liverpool Street. With a commitment to excellence and a focus on delivering outstanding service, we ensure our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Engineer - onsite
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to AV technology. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV projects and experiences. This can be a game-changer during interviews, as it gives employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn. A friendly message can make you stand out from the crowd.
✨Tip Number 4
Keep learning! Stay updated with the latest AV technologies and trends. Consider taking online courses or certifications. This not only boosts your CV but also shows potential employers that you're committed to your professional growth.
We think you need these skills to ace Audio Visual Engineer - onsite
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant AV experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in AV support and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our on-site Audio Visual Engineer position. Share specific examples of your past experiences that relate to the job description.
Show Off Your Technical Skills:We’re looking for someone with solid technical know-how, so make sure to mention your familiarity with Crestron, AMX, and other relevant technologies. Highlight any troubleshooting successes you've had in previous roles!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Unified Support Ltd
✨Know Your AV Stuff
Make sure you brush up on your technical knowledge, especially around Crestron, AMX, and RTI systems. Be ready to discuss your previous experiences with AV support and how you've tackled challenges in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with senior management and end-users, practice how you'll communicate effectively. Think of examples where you've provided excellent customer service and resolved issues promptly.
✨Dress to Impress
First impressions matter! Dress smartly and confidently for your interview. This shows that you take the role seriously and are ready to represent the AV Department professionally.
✨Prepare for Scenario Questions
Expect questions about troubleshooting and managing AV incidents. Prepare some scenarios where you successfully resolved technical issues or improved system performance, as this will demonstrate your problem-solving skills.
