At a Glance
- Tasks: Set up and manage AV equipment for meetings and events, ensuring seamless collaboration.
- Company: Join a leading AV team as an onsite ambassador for cutting-edge technology.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to work closely with senior management in a vibrant corporate setting.
- Why this job: Be the tech hero who enhances live events and meetings with your AV expertise.
- Qualifications: 5+ years in AV support, strong communication skills, and a passion for technology.
The predicted salary is between 35000 - 45000 £ per year.
Permanently based on a single client site, behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events. Successful candidates must have the right to work in the UK and live within commutable distance of our client's premises near Liverpool Street.
Knowledge & Key Skills - Onsite Work: 90%
- The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration.
- Supporting a wide variety of AV software and hardware.
- Comprehensive ability to troubleshoot a wide range of technology incidents and problems.
- Using Service Desk software to effectively manage all support and service requests.
- Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs).
- Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
- Maintaining training and support function documentation.
- Effectively communicating with internal customers with respect to support issues.
- Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations.
- Contributing to the specification and procurement of new hardware and software.
- Monitoring and optimising AV system performance.
- Assisting in office relocations.
- Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
Admin 10%
- Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management).
- Monitor performance through the scorecard.
- Monthly meetings with on-site primary contact.
- Reporting ticket management.
Previous AV support experience in a concierge service. Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management. Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years. Excellent communication and customer service skills. Enthusiastic and organised. Ability to work under pressure. Good knowledge of Crestron, AMX, and RTI. Knowledge of Lutron lighting control, Polycom, and MS Teams. A firm understanding of networking protocols, RS232, and RS485. Good understanding of VOIP telephony and SIP. Good understanding of video collaboration and audio conferencing.
Audio Visual Engineer - onsite employer: UNIFIED SUPPORT LIMITED
At Unified Support Limited, we pride ourselves on fostering a dynamic work environment that values innovation and teamwork. As an AV Break-Fix & Event Technician in London, you'll benefit from comprehensive training, opportunities for professional growth, and a supportive culture that encourages collaboration and excellence in service delivery. Join us to be part of a team that is dedicated to ensuring seamless events and meetings, while enjoying the vibrant atmosphere of one of the world's most exciting cities.
