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- Tasks: Welcome passengers and assist with check-in, ticketing, and special needs support.
- Company: Join Unifi, a leader in aviation services with a focus on exceptional customer experience.
- Benefits: Paid training, flexible hours, and flight benefits for travel enthusiasts.
- Why this job: Be part of a dynamic team that makes travel smoother for everyone.
- Qualifications: No experience needed; just a passion for helping others and a high school diploma.
- Other info: Work in a fast-paced environment with opportunities for growth and development.
The predicted salary is between 12000 - 18000 £ per year.
Date: Monday, January 12, 2026
Entity: State
City: New York
Base Pay Rate: $ 16.00
Full/Part Time: Part Time
Exempt or Non-Exempt Position: Non-Exempt
Shift: A.M. shift
Part Time Days: Days of the week
Shift Start Time: Monday, Tuesday, Wednesday, Sunday A.M. shift 04:00am
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Job Summary
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Job Duties
- A ssist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Assist ramp agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival.
- Push wheelchairs with passengers through all areas of the airport.
- Adhere to all safety procedures and policies.
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
Qualifications
- High School diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required as per airport or state or customs requirements.
Physical Requirements
Must be able to c onstantly l ift up to 70lbs and more , push, pull, w alk , s tand, r each a bove s houlder, s toop, s quat, k neel, b end , reach out , and grasp ; and frequently climb , and c rawl.
Working Conditions
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
- Must be able and open to work in outside weather conditions which may include severe seasonal elements.
Benefits
- Flight Privileges : Offered after 30 days for employees and eligible family members!
- Weekly pay for hourly employees (could change it specific to the state e.g. CA)
- Full time starts at 30 hours per week!
- Paid time off (for full‑time employees).
- Comprehensive Medical, Dental and Vision Insurance (for full‑time employees).
- 401k for all employees.
- Exclusive discounts and additional wellness programs.
\”Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.\”
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Airport Customer Service Agent - ROC Delta employer: Unifi Aviation, LLC
Contact Detail:
Unifi Aviation, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Customer Service Agent - ROC Delta
✨Tip Number 1
Get to know the company! Research Unifi and their values. When you show up for an interview, drop in some knowledge about their commitment to exceptional service. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member. Think about how you’d handle different passenger scenarios, especially those needing special assistance. This will help you feel more confident during the real deal.
✨Tip Number 3
Dress the part! Even if it’s a casual interview, looking professional can make a big difference. It shows you take the opportunity seriously and are ready to represent Unifi’s brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings there, so you can stay ahead of the game.
We think you need these skills to ace Airport Customer Service Agent - ROC Delta
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can make a difference in our team.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant skills or experiences you have. Even if you don't have direct experience, think about how your past roles or activities relate to the responsibilities of an Airport Customer Service Agent.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and short sentences. Avoid jargon unless it’s relevant to the role, and ensure your points are straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unifi Aviation, LLC
✨Know the Company
Before your interview, take some time to research Unifi and their role in the aviation services industry. Understanding their vision and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As an Airport Customer Service Agent, you'll be interacting with passengers from all walks of life. Prepare examples of how you've provided excellent customer service in the past, even if it’s from a different context. Highlight your empathy and ability to handle difficult situations with grace.
✨Be Ready for Practical Scenarios
Expect situational questions during your interview. Think about how you would assist passengers with special needs or resolve complaints. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though the role may involve a uniform, showing up well-groomed and presentable will convey your seriousness about the position and respect for the company’s standards.
