The Customer Support Specialist at UNiDAYS has our members' experience at the heart of all they do. Your role is central in providing up-to-date and meaningful communication to our global partners and members. Utilising teamwork within the business to effectively and efficiently resolve obstacles, providing important insights about our members.
As a supporting role within Customer Support, your role is to ensure every contact with UNiDAYS is fantastic across multiple touchpoints. With the ability to work as an individual or part of the team on specific projects improving member journeys and helping ensure that all key deliverables are met within fixed time frames.
UNiDAYS mission is to give students the power to make every experience more valuable and rewarding and the Customer Support team is the front line of member and partner experiences, handling queries in a prompt and respectable manner with a personal and empathetic approach across our various platforms. In this role you will have the ability to build rich rapport with Customers both internal and external, using your expertise to identify key areas of the member's journey that could be improved, then resolve them.
- Ability to put yourself in the shoes of the member and see the whole journey
- Shows the ability to liaise across a wide range of people and roles, including management, partners and members
- When encouraged, can think ‘outside of the box’ and have the courage to challenge the ‘norm’
- Strong attention to detail
- Strong written and verbal communication skills
- Shows ability to work under pressure
- Good track record in a fast-paced environment
- Adapts to change and is prepared to learn from others
- Flexible and adaptable with a "can do" attitude
- An interest in Gen Z trends
Customer Support Specialist in Nottingham employer: UNiDAYS
At UNiDAYS, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our team members enjoy comprehensive benefits, opportunities for professional growth, and the chance to make a meaningful impact in the lives of students worldwide. Located in a vibrant environment, we encourage collaboration and innovation, making it an ideal place for those looking to thrive in their careers while supporting the next generation.
