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- Tasks: Support CRM setup, execution, and optimisation to enhance member engagement.
- Company: Join a diverse team at a forward-thinking company that values innovation.
- Benefits: Enjoy 25 days holiday, competitive salary, and private health insurance.
- Other info: Flexible work culture with regular team-building activities and career growth opportunities.
- Why this job: Make an impact by driving member engagement through innovative CRM strategies.
- Qualifications: Experience in CRM environments and project management skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
The CRM Coordinator will support the setup, execution, optimisation and day-to-day maintenance of CRM across all regions. This role focuses on the technical implementation and coordination of lifecycle tasks, working closely with cross-functional teams to help deploy campaigns that drive member engagement.
Job Requirements
- Experience in and/or understanding of a CRM/marketing environment
- Experience in and/or understanding of delivering A/B tests
- Experience in and/or understanding of delivering against structured goals
- Experience in project management / time management best practices
- Experience in spotting trends in data and understanding the impact
Job Responsibilities
- Automation Execution & Setup
- Coordinate and optimise existing CRM workflows across all regions and platforms including email, push & in-app.
- Support the launch of new automation triggers that align with lifecycle objectives and enhance member engagement.
- Collaborate with cross-functional teams, including marketing and product to execute CRM initiatives.
- Audit workflow journeys and performance, identifying and resolving any issues promptly.
- Regularly audit to ensure they align with business objectives and member needs.
- Testing and Reporting
- Support in planning and executing A/B testing for CRM campaigns.
- Analyse campaign performance data (e.g. click-through rates) to identify trends and areas for improvement.
- Track and report on the performance of CRM automations, offering actionable insights for improvement.
- Best Practices and Continuous Improvement
- Stay up-to-date with the latest marketing and automation trends and relay with team members.
- Identify opportunities for innovation in CRM automation and member lifecycle management.
- Contribute to the development and evolution of internal CRM best practices, sharing insights and knowledge.
- Collaborate with cross-functional teams to share lifecycle insights, align strategies, and drive a culture of continuous improvement.
Job Benefits
- 25 days holiday per year increasing with length of service, plus bank holidays
- Competitive salaries
- 4pm finishes every Friday
- Company pension scheme
- Private health insurance (BUPA)
- Dental Insurance (BUPA)
- Income protection policy
- Life assurance policy
- Employee Assistance Program
- Enhanced parental leave pay
- Regular team building activities
- £150 pounds towards your home office set up
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
CRM Coordinator in London employer: UNiDAYS
Contact Detail:
UNiDAYS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the CRM and marketing space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with CRM systems, A/B testing, and project management. This will help you stand out during interviews and demonstrate your hands-on knowledge.
✨Tip Number 3
Prepare for the interview by brushing up on the latest trends in CRM and automation. Be ready to discuss how you've used data to drive engagement and improve campaigns. We want to see your passion for continuous improvement!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Coordinator in London
Some tips for your application 🫡
Show Your CRM Knowledge: Make sure to highlight any experience you have in CRM or marketing environments. We want to see that you understand the ins and outs of CRM systems and how they can drive member engagement.
Be Data-Driven: Since spotting trends in data is key for this role, include examples of how you've used data to inform decisions or improve campaigns. We love seeing candidates who can back up their claims with solid evidence!
Project Management Skills Matter: Don’t forget to mention your project management and time management skills. We’re looking for someone who can juggle multiple tasks and keep everything running smoothly, so share any relevant experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our awesome team!
How to prepare for a job interview at UNiDAYS
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the key features, functionalities, and recent trends in CRM systems. Being able to discuss how you've used CRM tools in past roles will show that you're not just familiar with the environment but can also contribute effectively.
✨Showcase Your A/B Testing Experience
Be prepared to talk about any A/B testing you've conducted. Share specific examples of tests you've run, the results you achieved, and how those insights influenced future campaigns. This will demonstrate your analytical skills and your ability to drive member engagement through data-driven decisions.
✨Highlight Your Project Management Skills
Since this role involves coordinating various tasks, it's crucial to showcase your project management abilities. Discuss any tools or methodologies you use to stay organised and manage your time effectively. Mention how you prioritise tasks and ensure deadlines are met, especially when working with cross-functional teams.
✨Prepare Questions About Continuous Improvement
During the interview, ask insightful questions about how the company approaches continuous improvement in their CRM strategies. This shows your interest in innovation and your desire to contribute to the team's success. It also gives you a chance to gauge if their values align with yours.