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For Companies At a Glance
- Tasks: Support CRM setup, execution, and optimisation to enhance member engagement.
- Company: Dynamic company focused on innovation and collaboration.
- Benefits: 25 days holiday, competitive salary, private health insurance, and flexible working hours.
- Other info: Enjoy regular team activities and a supportive work culture.
- Why this job: Join a team that drives impactful campaigns and embraces continuous improvement.
- Qualifications: Experience in CRM environments and project management skills.
The predicted salary is between 30000 - 40000 £ per year.
The CRM Coordinator will support the setup, execution, optimisation and day-to-day maintenance of CRM across all regions. This role focuses on the technical implementation and coordination of lifecycle tasks, working closely with cross-functional teams to help deploy campaigns that drive member engagement.
Job Requirements
- Experience in and/or understanding of a CRM/marketing environment
- Experience in and/or understanding of delivering AB tests
- Experience in and/or understanding of delivering against structured goals
- Experience in project management / time management best practices
- Experience in spotting trends in data and understanding the impact
Job Responsibilities
- Automation Execution & Setup
- Coordinate and optimise existing CRM workflows across all regions and platforms including email, push & in-app.
- Support the launch of new automation triggers that align with lifecycle objectives and enhance member engagement.
- Collaborate with cross-functional teams, including marketing and product to execute CRM initiatives.
- Audit workflow journeys and performance, identifying and resolving any issues promptly.
- Regularly audit to ensure they align with business objectives and member needs.
- Testing and Reporting
- Support in planning and executing A/B testing for CRM campaigns.
- Analyse campaign performance data (e.g. click-through rates) to identify trends and areas for improvement.
- Track and report on the performance of CRM automations, offering actionable insights for improvement.
- Best Practices and Continuous Improvement
- Stay up-to-date with the latest marketing and automation trends and relay with team members.
- Identify opportunities for innovation in CRM automation and member lifecycle management.
- Contribute to the development and evolution of internal CRM best practices, sharing insights and knowledge.
- Collaborate with cross-functional teams to share lifecycle insights, align strategies, and drive a culture of continuous improvement.
Job Benefits
- 25 days holiday per year increasing with length of service, plus bank holidays
- Competitive salaries
- 4pm finishes every Friday
- Company pension scheme
- Private health insurance (BUPA)
- Dental Insurance (BUPA)
- Income protection policy
- Life assurance policy
- Employee Assistance Program
- Enhanced parental leave pay
- Regular team building activities
- £150 pounds towards your home office set up
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
CRM Coordinator employer: UNiDAYS
Contact Detail:
UNiDAYS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the CRM and marketing space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with CRM systems, A/B testing, and project management. This will help you stand out during interviews and demonstrate your hands-on knowledge.
✨Tip Number 3
Prepare for the interview by brushing up on the latest trends in CRM and marketing automation. We want to see that you're not just knowledgeable but also passionate about continuous improvement and innovation in the field.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace CRM Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Coordinator role. Highlight your experience in CRM environments and any relevant projects you've managed. We want to see how your skills align with our needs!
Showcase Your Data Skills: Since spotting trends in data is key for this role, include examples of how you've used data analysis in past roles. We love seeing how you can turn numbers into actionable insights!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you're a great fit for the position and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at UNiDAYS
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the key features, benefits, and common challenges of CRM systems. Being able to discuss how you've used CRM tools in past roles will show that you're ready to hit the ground running.
✨Showcase Your A/B Testing Experience
Be prepared to talk about any A/B testing you've conducted. Share specific examples of tests you've run, what you learned from them, and how they impacted campaign performance. This will demonstrate your analytical skills and understanding of data-driven decision-making.
✨Highlight Your Project Management Skills
Since this role involves coordinating multiple tasks, it's crucial to showcase your project management abilities. Discuss any tools or methodologies you use to stay organised and ensure deadlines are met. This will reassure the interviewer that you can handle the fast-paced environment.
✨Stay Current with Trends
Keep yourself updated on the latest trends in CRM and marketing automation. Mention any recent articles, webinars, or courses you've engaged with. This shows your commitment to continuous improvement and your enthusiasm for the field, which is a big plus for any employer.