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For Companies At a Glance
- Tasks: Manage and optimise commercial processes, ensuring smooth operations and training for the team.
- Company: Join UNiDAYS, the world's largest Student Affinity Network with over 22 million members globally.
- Benefits: Enjoy remote work flexibility, 25 days holiday, company bonuses, and private health insurance.
- Why this job: Be part of a dynamic team making a global impact while enjoying a fun and supportive culture.
- Qualifications: Strong business acumen, multi-tasking skills, and experience in commercial or sales operations required.
- Other info: Work from home or campus, with support for your home setup and regular team-building activities.
The predicted salary is between 28800 - 43200 £ per year.
This role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.
We’re seeking a highly organised and proactive Commercial Operations Manager to support and optimise the efficiency of our end to end Commercial process. This is a pivotal role responsible for unblocking revenue, maintaining data integrity, driving operational excellence, and delivering impactful training for Commercial staff. You will work cross-functionally with Commercial, New Business, Finance and other support functions to ensure that processes run smoothly and efficiently.
Day to day responsibilities
- Revenue Enablement: Proactively monitor and resolve blockers preventing revenue collection. Maintain visibility of contract renewals and act to avoid lapses, working closely with Account Managers and Commercial leaders. Troubleshoot acute deal blockers, liaising across teams to swiftly resolve. Act as a mediator to interpret and translate between teams to speed up resolution. Support Account Managers with partner communications where required. Conduct weekly pipeline reviews with Account Managers and category leads. Follow up persistently to ensure outdated opportunities are cleaned up and pipeline data remains actionable.
- Contract & Data Governance: Monitor data hygiene and integrity across key commercial systems, particularly in relation to New Partner onboarding. Audit manual billing processes monthly to ensure accurate future revenue forecasting.
- Process Optimisation & Documentation: Document our end to end Commercial process, including rationale behind processes and best practice insights. Maintain and update process documentation to support team alignment and scalability.
- Commercial Training Programme: Own the development and delivery of the Commercial Training Programme. Use Salesforce ‘user health’ data to identify knowledge gaps. Design and deliver training across new starter onboarding, refresher sessions, and drop-in clinics. Coordinate regular training sessions with relevant stakeholders.
What we need from you
- Core Skills & Attributes: Strong Business Acumen, Excellent Multi-tasking Abilities, Stakeholder Management, Exceptional Attention to Detail, Clear Process Thinking, Training & Facilitation Skills.
- Proven experience in a Commercial Operations, Sales Operations, or similar role.
- Familiarity with Salesforce, especially in a sales or revenue operations context.
- Experience liaising across Finance, Commercial, and New Business functions.
- Track record of process documentation or playbook creation.
What You'll Bring
You’ll bring energy, clarity, and a solution-focused mindset to help us improve how we sell, renew, and manage commercial partnerships. If you thrive in fast-paced environments, love solving cross-functional puzzles, and care deeply about good process — we’d love to hear from you.
We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs.
We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That’s why we’re pleased to offer all employees full access to our comprehensive benefits package:
- 25 days holiday per year increasing with length of service, plus flexible bank holidays
- 4pm finishes every Friday
- Company bonus scheme
- Company pension scheme
- Private health insurance (Vitality)
- Income protection policy
- Life assurance policy
- Employee Assistance Program
- Enhanced parental leave pay
- Core hours with flexibility around how/when you manage your time
- Regular team building activities
- The latest tech and hardware will be supplied from day one
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Commercial Operations Manager employer: UNiDAYS
Contact Detail:
UNiDAYS Recruiting Team
people@myunidays.com
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Manager
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for this role. Brush up on your skills and consider taking an online course or tutorial to demonstrate your proficiency during the interview.
✨Tip Number 2
Showcase your experience in process optimisation by preparing examples of how you've improved workflows in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Highlight your stakeholder management skills by preparing anecdotes that illustrate your ability to work cross-functionally. Think about times when you successfully mediated between teams to resolve issues.
✨Tip Number 4
Research UNiDAYS and its commercial partnerships to understand their business model better. This knowledge will help you articulate how you can contribute to their goals and improve revenue collection.
We think you need these skills to ace Commercial Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Commercial Operations or Sales Operations. Use keywords from the job description, such as 'revenue enablement', 'data integrity', and 'stakeholder management' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed commercial processes or resolved blockers in previous positions. This is your chance to showcase your personality and passion!
Showcase Relevant Skills: Highlight your strong business acumen, multi-tasking abilities, and attention to detail in your application. Provide concrete examples of how you've used these skills in past roles, especially in relation to process optimisation and training.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role. Consider asking a friend to review it as well.
How to prepare for a job interview at UNiDAYS
✨Understand the Role's Core Responsibilities
Before the interview, make sure you thoroughly understand the key responsibilities of a Commercial Operations Manager. Familiarise yourself with revenue enablement, data governance, and process optimisation. This will help you articulate how your skills align with the role.
✨Showcase Your Stakeholder Management Skills
Since this role involves working cross-functionally, be prepared to discuss your experience in managing relationships with various stakeholders. Share specific examples of how you've successfully navigated complex situations and resolved conflicts between teams.
✨Demonstrate Your Attention to Detail
Given the importance of precision in handling contractual and financial data, be ready to provide examples that highlight your attention to detail. Discuss any processes you've implemented to ensure data integrity and accuracy in previous roles.
✨Prepare for Training and Facilitation Questions
As the role includes developing and delivering training programmes, think about your past experiences in training or facilitating sessions. Be ready to share how you identified knowledge gaps and tailored your training approach to meet the needs of different audiences.
