Affiliate Network Operations Manager

*This role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.

The role in a nutshell: Reporting into the Head of Partner Operations, you’ll be owning the operational and technical relationships with our large affiliate networks. You’ll be supporting both internal teams (commercial, finance, D&I and Product) as well as partner facing discussions on all topics relating to affiliate networks. You’ll be working closely with commercial, new business and our partners to ensure our integrations support both current and future business requirements. You’ll be proactively reviewing UNiDAYS ’ tracking with our affiliate networks and key partners to improve the accuracy of our tracking, increase the number of data attributes collected, sharpen visibility on business performance and enable improvements to our financial operations process.

Day to day responsibilities:

• Own the operational and technical relationship with both affiliate networks and UNiDAYS direct partnerships.
• Develop collaborative relationships with our key affiliate networks to ensure UNiDAYS understands both changes in the industry and also relating to their technical capabilities.
• Internally you‘ll be seen as the UNiDAYS subject matter expert relating to affiliate network tracking and attribution.
• When affiliate tracking domain expertise is required you’ll be supporting new business activity as part of the pre-sales partner facing process. As part of this you’ll understand prospective partner requirements and advise on optimal integration approaches.
• Leading affiliate network integration/audit initiatives, identifying areas of potential lost revenue, developing plans to address and driving improvements of UNiDAYS (and our partner’s) tracking integrity.
• Assisting the commercial teams/partners with their technical queries, troubleshooting their issues, and guiding them through how to best leverage their chosen network in their UNiDAYS integration.
• Providing partner feedback to product and engineering teams to shape future products.
• Establishing regular check-ins with key affiliate networks to discuss integration development and new features that can be utilised to better our offerings to partners and members.
• Supporting internal teams to increase their own knowledge of how affiliate tracking works more widely across the business.

What we need from you:

• Significant experience in working directly with affiliate network technology from a technical and operation perspective. Ideally you’ve worked within a major affiliate network, although we would also consider relevant experience from an advertiser, publisher or agency side.
• Understand the different approaches partners/networks take to tracking and attribution (including App specific considerations). As well as understand what motivates brands to take each approach.
• You’ll have partner facing experience and be able to demonstrate a consultative approach to identify issues and opportunities. Working collaboratively to find win/win solutions.
• You’ll be able to demonstrate an analytics mindset, with experience of looking at complex data and being able to identify trends or abnormalities to inform your approach.
• Working knowledge of HTML, CSS. You have experience supporting partners with how to integrate and leverage APIs.
• Proven experience in handling multiple projects simultaneously and prioritising based on business and partner demand.

We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you!

We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That’s why we’re pleased to offer all employees full access to our comprehensive benefits package:

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.