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For Companies At a Glance
- Tasks: Support and optimise the efficiency of our Commercial process while resolving revenue blockers.
- Company: Join UNiDAYS, the world’s largest Student Affinity Network with over 22 million members globally.
- Benefits: Enjoy remote work flexibility, 25 days holiday, company bonuses, and private health insurance.
- Why this job: Make a real impact in a fast-paced environment with a focus on innovation and community.
- Qualifications: Proven experience in Commercial Operations or Sales Operations; familiarity with Salesforce is a plus.
- Other info: Work for a Great Place to Work CertifiedTM company with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
*this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.
The role in a nutshell
We’re seeking a highly organised and proactive Commercial Operations Manager to support and optimise the efficiency of our end to end Commercial process. This is a pivotal role responsible for unblocking revenue, maintaining data integrity, driving operational excellence, and delivering impactful training for Commercial staff. You will work cross-functionally with Commercial, New Business, Finance and other support functions to ensure that processes run smoothly and efficiently.
Day to day responsibilities
Revenue Enablement
- Proactively monitor and resolve blockers preventing revenue collection.
- Maintain visibility of contract renewals and act to avoid lapses, working closely with Account Managers and Commercial leaders.
- Troubleshoot acute deal blockers, liaising across teams to swiftly resolve.
- Act as a mediator to interpret and translate between teams to speed up resolution.
- Support Account Managers with partner communications where required.
- Conduct weekly pipeline reviews with Account Managers and category leads.
- Follow up persistently to ensure outdated opportunities are cleaned up and pipeline data remains actionable.
Contract & Data Governance
- Monitor data hygiene and integrity across key commercial systems, particularly in relation to New Partner onboarding.
- Audit manual billing processes monthly to ensure accurate future revenue forecasting.
- Process Optimisation & Documentation
- Document our end to end Commercial process, including rationale behind processes and best practice insights.
- Maintain and update process documentation to support team alignment and scalability.
Commercial Training Programme
- Own the development and delivery of the Commercial Training Programme.
- Use Salesforce ‘user health’ data to identify knowledge gaps.
- Design and deliver training across new starter onboarding, refresher sessions, and drop-in clinics.
- Coordinate regular training sessions with relevant stakeholders.
What we need from you
Core Skills & Attributes
Strong Business Acumen: Understands how commercial decisions impact the business financially and strategically.
Excellent Multi-tasking Abilities: Manage multiple workstreams with overlapping deadlines.
Stakeholder Management: Confident in working and influencing effectively cross-functionally
Exceptional Attention to Detail: Precision in handling contractual and financial data is critical
Clear Process Thinking: Able to design, document, and improve commercial processes
Training & Facilitation Skills: Comfortable delivering engaging training sessions to various levels of staff
- Proven experience in a Commercial Operations, Sales Operations, or similar role.
- Familiarity with Salesforce, especially in a sales or revenue operations context.
- Experience liaising across Finance, Commercial, and New Business functions.
- Track record of process documentation or playbook creation
What You\’ll Bring
You’ll bring energy, clarity, and a solution-focused mindset to help us improve how we sell, renew, and manage commercial partnerships. If you thrive in fast-paced environments, love solving cross-functional puzzles, and care deeply about good process — we’d love to hear from you.
We\’ve accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world’s largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world’s biggest brands globally, taking their products and services into the hearts and minds of tomorrow’s professionals, delivering engagement, building affinity and sales. You’ll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK’s Best WorkplacesTM for Wellbeing and UK\’s Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information.
We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS , but we also believe in fair compensation for hard work. That\’s why we\’re pleased to offer all employees full access to our comprehensive benefits package.
- 25 days holiday per year increasing with length of service, plus flexible bank holidays
- 4pm finishes every Friday
- Company bonus scheme
- Company pension scheme
- Private health insurance (Vitality)
- Income protection policy
- Life assurance policy
- Employee Assistance Program
- Enhanced parental leave pay
- Core hours with flexibility around how/when you manage your time
- Regular team building activities
- The latest tech and hardware will be supplied from day one
- Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
- Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
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UNiDAYS Diversity & Inclusion Monitoring Form
UNiDAYS Ltd wants to meet the aims and commitments set out in its equality policy. Our diversity and inclusion ambition is to support, enable and inspire our people to be their best selves. To achieve this, we will continuously assess and improve our impact across UNiDAYS Ltd and beyond. This includes not discriminating under the Equality Act 2010, and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.
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Commercial Operations Manager employer: UNiDAYS Ltd
Contact Detail:
UNiDAYS Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Manager
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for this role. Consider taking an online course or tutorial to brush up on your skills, especially in the context of sales and revenue operations.
✨Tip Number 2
Network with professionals in commercial operations or sales roles. Join relevant LinkedIn groups or attend industry events to connect with people who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with process optimisation and documentation. Think of specific examples where you've improved efficiency or resolved blockers in previous roles, as these will be crucial in demonstrating your fit for the position.
✨Tip Number 4
Showcase your training and facilitation skills by preparing a brief outline of a training session you could deliver. This will highlight your ability to engage and educate others, which is a vital part of the Commercial Training Programme.
We think you need these skills to ace Commercial Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Commercial Operations or Sales Operations. Use keywords from the job description, such as 'revenue enablement', 'data integrity', and 'process optimisation' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly your experience in stakeholder management and training facilitation.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements that relate to the job. For instance, if you've improved data processes or led successful training sessions, include metrics to illustrate your impact.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at UNiDAYS Ltd
✨Showcase Your Business Acumen
Demonstrate your understanding of how commercial decisions impact the business. Be prepared to discuss specific examples from your past experiences where your insights led to positive outcomes.
✨Prepare for Cross-Functional Scenarios
Since this role involves liaising with various teams, think of examples where you've successfully navigated cross-functional challenges. Highlight your stakeholder management skills and how you influenced outcomes.
✨Emphasise Attention to Detail
Given the importance of data integrity in this role, be ready to discuss how you've ensured accuracy in previous positions. Bring up any relevant experiences where your attention to detail made a significant difference.
✨Discuss Training and Facilitation Experience
As you'll be responsible for delivering training, prepare to talk about your experience in this area. Share specific instances where you designed or delivered training sessions and the impact they had on team performance.
