Commercial Operations Manager

This role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.

We’re seeking a highly organised and proactive Commercial Operations Manager to support and optimise the efficiency of our end to end Commercial process. This is a pivotal role responsible for unblocking revenue, maintaining data integrity, driving operational excellence, and delivering impactful training for Commercial staff. You will work cross-functionally with Commercial, New Business, Finance and other support functions to ensure that processes run smoothly and efficiently.

Day to day responsibilities

• Revenue Enablement
  • Proactively monitor and resolve blockers preventing revenue collection.
  • Maintain visibility of contract renewals and act to avoid lapses, working closely with Account Managers and Commercial leaders.
  • Troubleshoot acute deal blockers, liaising across teams to swiftly resolve.
  • Act as a mediator to interpret and translate between teams to speed up resolution.
  • Support Account Managers with partner communications where required.
  • Conduct weekly pipeline reviews with Account Managers and category leads.
  • Follow up persistently to ensure outdated opportunities are cleaned up and pipeline data remains actionable.
• Contract & Data Governance
  • Monitor data hygiene and integrity across key commercial systems, particularly in relation to New Partner onboarding.
  • Audit manual billing processes monthly to ensure accurate future revenue forecasting.
• Process Optimisation & Documentation
  • Document our end to end Commercial process, including rationale behind processes and best practice insights.
  • Maintain and update process documentation to support team alignment and scalability.
• Commercial Training Programme
  • Own the development and delivery of the Commercial Training Programme.
  • Use Salesforce ‘user health’ data to identify knowledge gaps.
  • Design and deliver training across new starter onboarding, refresher sessions, and drop-in clinics.
  • Coordinate regular training sessions with relevant stakeholders.

What we need from you

• Core Skills & Attributes
  • Strong Business Acumen: Understands how commercial decisions impact the business financially and strategically.
  • Excellent Multi-tasking Abilities: Manage multiple workstreams with overlapping deadlines.
  • Stakeholder Management: Confident in working and influencing effectively cross-functionally.
  • Exceptional Attention to Detail: Precision in handling contractual and financial data is critical.
  • Clear Process Thinking: Able to design, document, and improve commercial processes.
  • Training & Facilitation Skills: Comfortable delivering engaging training sessions to various levels of staff.
• Proven experience in a Commercial Operations, Sales Operations, or similar role.
• Familiarity with Salesforce, especially in a sales or revenue operations context.
• Experience liaising across Finance, Commercial, and New Business functions.
• Track record of process documentation or playbook creation.

What You'll Bring

You’ll bring energy, clarity, and a solution-focused mindset to help us improve how we sell, renew, and manage commercial partnerships. If you thrive in fast-paced environments, love solving cross-functional puzzles, and care deeply about good process — we’d love to hear from you.

We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs.

We work hard at UNiDAYS, but we also believe in fair compensation for hard work. That’s why we’re pleased to offer all employees full access to our comprehensive benefits package:

• 25 days holiday per year increasing with length of service, plus flexible bank holidays.
• 4pm finishes every Friday.
• Company bonus scheme.
• Company pension scheme.
• Private health insurance (Vitality).
• Income protection policy.
• Life assurance policy.
• Employee Assistance Program.
• Enhanced parental leave pay.
• Core hours with flexibility around how/when you manage your time.
• Regular team building activities.
• The latest tech and hardware will be supplied from day one.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.