At a Glance
- Tasks: Lead a skilled IT team and manage infrastructure projects across multiple locations.
- Company: Join a dynamic organisation with a collaborative culture and global reach.
- Benefits: Enjoy competitive salary, health cashback plan, pension scheme, and extra annual leave options.
- Other info: Flexible working hours and opportunities for professional growth in a fast-paced environment.
- Why this job: Make a real impact by enhancing IT operations and supporting over 300 users.
- Qualifications: Proven experience in IT management, networking, and team leadership required.
The predicted salary is between 60000 - 75000 € per year.
Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation.
Strategic Leadership & Collaboration
- Serve as an engaged and approachable leader, maintaining a presence across all locations.
- Collaborate with departments and business units to understand IT requirements and deliver proactive solutions.
- Actively participate in management meetings to provide IT expertise and support organisational goals.
- Support other departments during peak periods to ensure smooth and efficient operations across the group.
Infrastructure & Operations Management
- Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure.
- Coordinate the installation, upgrade, and maintenance of technology systems.
- Oversee the procurement and implementation of new and replacement hardware and software.
- Ensure optimal performance by testing, troubleshooting, and enhancing IT systems.
WAN Infrastructure & Security
- Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites.
- Implement and maintain robust security measures.
- Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards.
Disaster Recovery & Business Continuity
- Develop and maintain disaster recovery plans and backup procedures.
- Evaluate technology risks and implement measures to minimise disruption to business operations.
- Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP).
Project Management
- Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations.
- Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps.
- Develop detailed project plans, allocate resources, and deliver projects on time and within budget.
Budget & Vendor Management
- Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure.
- Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance.
Team Leadership & Development
- Strong leadership and management abilities, with excellent time management and multitasking skills.
- Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration.
- Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction.
- Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels.
Technology Advancement
- Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations.
- Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs.
- Align IT infrastructure and projects with the organisation’s long-term goals.
Analytical Skills
- Analytical and problem‑solving skills with a keen attention to detail.
Flexibility
- Flexibility to work evenings, weekends, and public holidays as needed.
Essential Skills and Experience
Networking
- Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level).
- Experience with enterprise‑grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security.
- Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments.
Hardware & Infrastructure
- Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols.
- Hands‑on experience with server infrastructure, including rack‑mounted servers, RAID configurations, and SAN/NAS storage systems.
- Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance.
Microsoft Technologies
- Experience with Windows Server (2012‑2025) for active directory management, group policy configuration, and system administration.
- Knowledge of Exchange Online for email infrastructure.
- Knowledge of Azure AD for identity and access management, including integration with hybrid environments.
- Knowledge of Microsoft Intune/JAMF.
- Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support.
Virtualisation & Cloud Platforms
- Experience with virtualisation platforms such as Hyper‑V and VMware, including resource allocation, snapshot management, and fault tolerance.
- Familiarity with cloud‑based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation.
Communication Systems & Peripherals
- Experience with VoIP systems for enterprise telephony deployment and management.
- Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems.
Backup & Disaster Recovery
- Proficiency with backup and recovery tools like Veeam for ensuring business continuity.
- Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations.
Security & Compliance
- Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems.
- Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits.
- Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real‑time monitoring and security incident response.
Operating Systems & Other Tools
- Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting.
- Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations.
- Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows.
Soft Skills
- Strong analytical and problem‑solving skills with the ability to diagnose and resolve complex technical issues.
- Excellent communication and collaboration skills to work effectively with stakeholders at all levels.
- Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously.
- Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement.
Certifications and Standards
- MCSE - essential
- ITIL Qualification - essential
- CCNA or equivalent networking certification - essential
- CISSP or CompTIA Security+ - desirable
- ISO27001 Experience - desirable
- PRINCE2 - desirable
Option to purchase up to 5 extra days annual leave
Health Cashback Plan
Pension Scheme
Life Assurance
Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
Group IT Infrastructure Manager in London employer: Unicrimp Limited
As a Group IT Infrastructure Manager at our Tamworth location, you will thrive in a dynamic and supportive environment that prioritises collaboration and professional growth. We offer a comprehensive benefits package, including the option to purchase additional annual leave, a health cashback plan, and a pension scheme, all while working on impactful projects that directly contribute to our organisational success. Join us to lead a talented team, enhance your skills, and make a meaningful difference across our diverse sites in the UK, Ireland, Scotland, and Dubai.
StudySmarter Expert Advice🤫
We think this is how you could land Group IT Infrastructure Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your past projects and how you've tackled challenges. Bring examples of your work or even a portfolio if it’s relevant. This will help you stand out from the crowd.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention something specific about the company that resonates with you.
✨Tip Number 4
Prepare for interviews like a champ! Research the company, understand their IT infrastructure needs, and think about how your experience aligns with their goals. Practice common interview questions and be ready to showcase your leadership and problem-solving skills.
We think you need these skills to ace Group IT Infrastructure Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Group IT Infrastructure Manager role. Highlight your experience with networking, project management, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our collaborative culture. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've led projects or improved IT operations in previous roles. We love seeing measurable results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Unicrimp Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking and infrastructure management. Be ready to discuss your experience with tools like Cisco, Fortinet, and any virtualisation platforms you've worked with. This will show that you're not just familiar with the tech but can also lead a team effectively.
✨Showcase Your Leadership Skills
As a Group IT Infrastructure Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've led teams in the past, mentored junior staff, or managed cross-functional projects. Highlighting your ability to inspire and develop others will resonate well with interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past challenges you've faced in IT operations or project management, and be prepared to explain how you approached them and what the outcomes were.
✨Understand the Business Side
It's crucial to align IT strategies with business goals. Research the company’s objectives and think about how your role can support them. Be ready to discuss how you've previously contributed to organisational success through IT initiatives, as this will show your strategic mindset.
