At a Glance
- Tasks: Manage client relationships and enhance their experience post-sale in the financial sector.
- Company: Fast-growing financial intelligence firm with a global presence.
- Benefits: Competitive salary, uncapped commission, structured onboarding, and international travel opportunities.
- Other info: Fun culture with team events and hybrid working options.
- Why this job: Join a pivotal growth phase and make a real impact on client success.
- Qualifications: Degree (2:1 or higher) and B2B experience in sales or financial markets.
The predicted salary is between 46000 - 50000 £ per year.
Our client is a leading provider of intelligence and analysis on global financial markets, combining real-time analysis, deep fundamental research and journalism to deliver actionable insights for traders and investors. Headquartered in London with a presence across the US and Asia, they are looking for ambitious people to join their ongoing growth journey.
About the Role
Our client, a fast-growing financial intelligence business, has grown consistently year-on-year for five consecutive years. As they scale, they are hiring significant new people every year, and Client Relations sits right at the heart of that expansion. This is an opportunity to join the team at a pivotal stage of growth, taking ownership of the post-sale experience for leading financial institutions worldwide. From onboarding through adoption and renewal, you will serve as a trusted point of contact for clients. Day to day, you will cultivate relationships with key stakeholders, identify opportunities for account growth, and partner closely with New Business and Account Management to maintain high levels of client satisfaction. As the business scales, this role offers clear scope for progression, whether through deepening account management expertise or moving into broader commercial leadership.
Responsibilities
- Co-run the post-sale customer journey across onboarding, adoption and renewal phases
- Develop strong relationships with key stakeholders within global and regional accounts
- Act as the initial point of contact for customers, assisting with ad-hoc enquiries
- Collaborate closely with New Business and Account Management teams to ensure customer satisfaction and product alignment
- Proactively identify expansion and upsell opportunities within the account base
- Co-manage renewal processes and identify churn risks
- Feed client insights back to Product and Marketing
Qualifications
- Degree (2:1 or higher) in any discipline
Required Skills
- B2B experience as an SDR or in sales (BDM/AE)
- Experience within financial markets or similar
- Demonstrated strong organisation and team collaboration
- Excellent interpersonal and communication skills
- Passion for financial markets and current affairs
Pay range and compensation package
£36,000 base salary, uncapped commission, with a realistic £46,000–£50,000 OTE in Year 1. Structured onboarding with exposure across every part of the business, backed by a comprehensive training programme. International travel opportunities to major financial hubs after Year 1. Fun, sociable culture with quarterly incentives, team nights out, sports days and more. Hybrid working: 3 days in the London office, 2 days remote.
Customer Success Manager employer: Unicorn
Unicorn is an exceptional employer for those looking to thrive in the dynamic world of recruitment, particularly within the AI, SaaS, and Data sectors. With a hybrid work model based in London, we offer a competitive salary, uncapped commission, and the autonomy to manage your desk while being part of a focused, senior team that values quality and collaboration. Our culture fosters genuine relationships and provides ample opportunities for personal brand development, making it a rewarding environment for ambitious professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unicorn. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unicorn before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unicorn:Your cover letter is your chance to shine! Tell us why you want to work at Unicorn specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unicorn!
How to prepare for a job interview at Unicorn
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
