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- Tasks: Lead visitor services and enhance the theatre experience for all guests.
- Company: A prominent theatre in Greater London with a focus on excellence.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Why this job: Shape unforgettable experiences and make every visitor feel valued and safe.
- Qualifications: Strong leadership skills and a passion for visitor engagement.
- Other info: Join a dynamic team dedicated to delivering exceptional service.
The predicted salary is between 43200 - 72000 £ per year.
A prominent theatre in Greater London is seeking a strategic Head of Enterprise and Visitor Experience. In this role, you will shape the theatre’s public-facing experience, ensuring that all visitors feel welcome, safe, and valued. You will lead visitor services and Front of House operations while maintaining a strong culture of Health & Safety and service excellence. The ideal candidate will bring operational leadership and a focus on increasing income through visitor engagement. Applications close on 27 January 2026.
Head of Visitor Experience & Front-of-House Leadership employer: Unicorn Theatre
Contact Detail:
Unicorn Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Visitor Experience & Front-of-House Leadership
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, attend events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Show your passion for visitor experience! When you get the chance to chat with potential employers, share your ideas on how to enhance visitor engagement. We want to see your enthusiasm and creativity shine through!
✨Tip Number 3
Prepare for interviews by researching the theatre’s current visitor services and Front of House operations. We recommend coming up with specific examples of how you can improve their offerings. This shows you’re proactive and genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Visitor Experience & Front-of-House Leadership
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let us see your enthusiasm for creating memorable experiences for visitors. Share specific examples of how you've made a positive impact in previous roles, especially in visitor services or Front of House operations.
Highlight Your Leadership Skills: We want to know about your operational leadership experience! Be sure to detail your approach to leading teams and maintaining a culture of excellence and safety. Use clear examples that demonstrate your ability to inspire and manage others.
Focus on Engagement Strategies: Since increasing income through visitor engagement is key, include any innovative strategies you've implemented in the past. Whether it’s through marketing, events, or customer service, show us how you’ve successfully engaged visitors and boosted revenue.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Unicorn Theatre
✨Know the Theatre Inside Out
Before your interview, make sure you research the theatre thoroughly. Understand its history, mission, and recent productions. This knowledge will not only impress the interviewers but also help you articulate how you can enhance the visitor experience.
✨Showcase Your Leadership Style
As a Head of Visitor Experience, your leadership approach is crucial. Be prepared to discuss your previous experiences in leading teams, especially in Front of House operations. Share specific examples of how you've fostered a culture of service excellence and health & safety.
✨Engagement Strategies Matter
Think about innovative ways to increase visitor engagement and income. Come armed with ideas that demonstrate your strategic thinking. Whether it’s through events, partnerships, or enhanced services, showing that you have a proactive mindset will set you apart.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions that show your interest in the role and the theatre's future. Inquire about their current challenges in visitor experience and how they envision the role evolving. This will demonstrate your genuine interest and strategic thinking.
