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- Tasks: Lead and enhance the theatre's visitor experience for all audiences.
- Company: Dynamic theatre committed to inclusivity and safety.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Why this job: Shape memorable experiences and make a real impact in the arts.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Join a vibrant team dedicated to excellence and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive, strategic and people‑centred Head of Enterprise and Visitor Experience (HOEVE) to shape the theatre’s public‑facing experience, ensuring that all visitors, from families and schools to artists and colleagues, feel welcome, safe, and valued. This new role provides strategic leadership across all visitor services, including Front of House and Stage Door operations, and plays an important role in maintaining the theatre’s robust Health & Safety and Safeguarding practices.
The HOEVE is also responsible for driving income through Front of House operations, with a focus on increasing visitor spend. You will bring professional insight, a people‑centred approach, and strong operational leadership to create a culture of safety, service excellence, and inclusive welcome throughout the building.
Closing date for applications: Tuesday, 27 January 2026, 10am.
First Interviews: Wednesday, 4 February 2026.
Second Interviews: Wednesday, 11 February 2026.
Expected Start Date: As soon as possible.
For more information, including a full job description and how to apply, visit https://www.unicorntheatre.com/jobs.
Head of Enterprise and Visitor Experience employer: Unicorn Theatre
Contact Detail:
Unicorn Theatre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Enterprise and Visitor Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the theatre’s values and recent projects. We want you to show that you’re not just a fit for the role, but also for the culture. Tailor your answers to reflect their mission and vision!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with your responses. We believe that the more you rehearse, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the position. We recommend mentioning something specific from the interview to make it personal.
We think you need these skills to ace Head of Enterprise and Visitor Experience
Some tips for your application 🫡
Show Your People-Centred Approach: When writing your application, make sure to highlight your experience in creating welcoming environments. We want to see how you've made visitors feel valued and safe in previous roles.
Be Strategic and Proactive: Don’t just list your past jobs; show us how you’ve taken initiative and driven change. We’re looking for someone who can think ahead and shape the visitor experience, so share specific examples of your strategic thinking.
Focus on Health & Safety: Since this role involves maintaining robust Health & Safety practices, it’s crucial to mention any relevant experience you have. We want to know how you’ve ensured safety in public-facing roles before.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Unicorn Theatre
✨Know the Theatre Inside Out
Before your interview, make sure you research the theatre thoroughly. Understand its mission, values, and recent projects. This will help you demonstrate your genuine interest in the role and how you can contribute to enhancing the visitor experience.
✨Showcase Your People Skills
As a Head of Enterprise and Visitor Experience, your ability to connect with people is crucial. Prepare examples of how you've successfully led teams or improved customer service in previous roles. Highlight your people-centred approach and how it aligns with the theatre's vision.
✨Be Ready to Discuss Safety Practices
Given the importance of Health & Safety and Safeguarding in this role, be prepared to discuss your experience in these areas. Think of specific instances where you've implemented safety protocols or improved safeguarding measures, and how that contributed to a better visitor experience.
✨Think Strategically About Income Generation
The role involves driving income through Front of House operations. Come up with innovative ideas on how to increase visitor spend and enhance their overall experience. Presenting a strategic mindset will show that you're ready to take on the challenges of the position.
