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For Companies At a Glance
- Tasks: Lead customer onboarding, manage migrations, and deliver engaging training sessions.
- Company: A growing UK-based software company focused on cloud solutions.
- Benefits: Competitive salary, hybrid working model, and strong development opportunities.
- Why this job: Make a real impact on customer success while working in a supportive team.
- Qualifications: Customer-focused with excellent communication and organisational skills.
- Other info: Opportunity to work in a dynamic environment with career progression.
The predicted salary is between 30000 - 40000 £ per year.
A growing UK-based software company is looking for a Consultant to join its customer delivery team. The business develops cloud-based software that helps professional services organisations work more efficiently.
This is a hands-on, customer-facing role focused on onboarding new clients, migrating existing customers to new platforms and ensuring long-term success through best-practice guidance and process optimisation.
The Role
The Consultant plays a key role in customer success and business growth. You will lead software implementations, deliver training, manage migrations and act as a trusted advisor throughout the customer journey. You will also represent the voice of the customer internally, working closely with Product, Support, Customer Success and Sales teams to ensure a smooth and consistent experience. The role includes time spent on-site with clients for onboarding, alongside home and office-based working.
Key Responsibilities
- Lead customer onboarding from kickoff to go-live
- Manage customer migrations to new software platforms
- Deliver engaging training sessions both remotely and in person
- Build strong, trusted relationships with customers
- Provide best-practice advice to improve processes and system usage
- Translate complex challenges into clear, structured solutions
- Act as a customer advocate, sharing feedback and improvement ideas internally
- Collaborate across teams to ensure seamless handovers and customer satisfaction
- Manage your own workload, documentation and deadlines
About You
- Customer-focused with a genuine desire to deliver great outcomes
- Confident, professional and comfortable working directly with clients
- Excellent communicator, able to simplify complex topics
- Well organised and able to manage multiple priorities
- Proactive, curious and keen to continuously improve
- Comfortable working in a fast-paced environment
- Happy working both on-site and remotely
Desirable
- Experience with SaaS or cloud-based software
- Knowledge of SQL or relational databases
- Ability to work with data sets or automation tools
- Experience delivering customer-facing projects or implementations
- Background in professional services environments
What’s on Offer
- Salary circa £30,000–£40,000 depending on experience
- Hybrid working model with client-site, home and office-based work
- Supportive, collaborative team environment
- Opportunity to make a real impact on customer success
- Strong development and progression opportunities
If you are interested in the role of Consultant and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing.
If this job isn’t exactly right for you but you’re looking for something new, please contact us for a confidential career discussion.
Consultant in Sawston employer: Unicorn Resourcing
Contact Detail:
Unicorn Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant in Sawston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer onboarding and software implementations. We suggest doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve successfully managed customer migrations or delivered training. We want to see how you can bring value to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our customer delivery team!
We think you need these skills to ace Consultant in Sawston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Consultant role. Highlight your experience with customer onboarding, training, and any SaaS or cloud-based software you've worked with. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: As a Consultant, you'll need to simplify complex topics for clients. In your application, demonstrate your communication prowess. Whether it's through clear language in your CV or a well-structured cover letter, show us you can connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Unicorn Resourcing
✨Know the Product Inside Out
Before your interview, make sure you understand the cloud-based software the company offers. Familiarise yourself with its features and benefits, as well as how it helps professional services organisations. This will show your genuine interest and help you answer questions more effectively.
✨Demonstrate Your Customer-Focused Mindset
Since the role is heavily customer-facing, be prepared to share examples of how you've successfully managed client relationships in the past. Highlight your ability to simplify complex topics and provide best-practice advice, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of specific situations where you’ve led onboarding or migrations, and be ready to discuss the challenges you faced and how you overcame them.
✨Show Your Collaborative Spirit
The role requires working closely with various teams, so be ready to talk about your experience collaborating across departments. Share examples of how you’ve acted as a customer advocate and contributed to seamless handovers, which will demonstrate your team-oriented approach.
