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- Tasks: Support HR and customer service tasks while gaining hands-on experience.
- Company: Dynamic business with a focus on growth and development.
- Benefits: Competitive salary, structured training, and clear career progression.
- Why this job: Kickstart your career in HR and customer service with real responsibilities.
- Qualifications: GCSE Maths and English at Grade C or Level 4; keen to learn.
- Other info: Join a supportive team and develop essential skills in a busy office environment.
The predicted salary is between 7 - 8 £ per hour.
A growing and dynamic business is looking for an enthusiastic and organised Customer Service & HR Apprentice to provide support across HR, Reception, and general office operations. This is a structured apprenticeship with significant training and development, offering a clear growth path into HR and business administration. The role is ideal for someone keen to learn, gain hands-on experience, and build a career in HR and customer service.
Key Responsibilities
- Reception & Customer Service
- Assist with reception tasks including managing incoming calls, greeting visitors, and supporting front desk operations.
- Support with sample packs, posting letters, and maintaining stock rotation of tape sample mini rolls.
- Help with website enquiries and uploading information onto internal systems.
- Assist with internal meetings, training sessions, and event preparation.
- Support exhibitions, career fairs, internal events, and roadshows as required.
- Assist with HR administrative tasks such as payroll paperwork, absence and holiday forms, and T&A reporting.
- Organise interviews and provide administrative support for HR processes.
- Support the wellbeing hub and other HR initiatives.
- Maintain confidentiality and adhere to company policies in all HR matters.
- Shredding and maintaining tidy areas around shredders.
- End-of-day office closing procedures including turning off printers, blinds, TVs, and other equipment.
- Support other departments during busy periods as needed.
Person Specification
- Education and Qualifications
- GCSE or equivalent Maths and English at Grade C or Level 4 and above.
- Keen interest in completing a Level 2 Customer Service apprenticeship and developing in HR.
- Desirable: Previous study in Business Studies Level 2/3; ability to speak one or more additional languages.
- Excellent telephone manner and communication skills.
- Computer literate, confident using MS Office, internet, and email.
- Customer service experience or strong interest in developing these skills.
- Self-confidence and professional presentation skills.
- Ability to build and maintain relationships with colleagues, clients, and suppliers.
- Desirable: Previous experience in a similar role or industry.
- Self-motivated and keen to learn.
- Able to work independently and as part of a team.
- Strong attention to detail and organisational skills.
- Able to work under pressure in a busy office environment.
- Positive attitude with excellent customer service approach internally and externally.
- Confident communicating with people at all levels.
- Full clean driving licence and access to own transport due to office location.
This apprenticeship is an excellent opportunity for someone looking to gain hands-on experience in HR and customer service, with structured training, career development, and real responsibility from day one.
Customer Service/HR Apprentice employer: Unicorn Resourcing
Contact Detail:
Unicorn Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/HR Apprentice
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Whether it's on the phone or face-to-face, being able to express yourself clearly and confidently is key in customer service and HR roles. We recommend role-playing with a friend or family member.
✨Tip Number 3
Network like a pro! Attend career fairs and events where you can meet potential employers. Don’t forget to follow up with people you meet; a simple message can keep you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing that Customer Service & HR Apprentice role.
We think you need these skills to ace Customer Service/HR Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service & HR Apprentice role. Highlight any relevant experience or skills that match the job description, like your communication skills or customer service experience.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! In your application, express your eagerness to learn and grow in HR and customer service. Let us know why this apprenticeship is the right fit for you.
Keep It Professional: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language, check your spelling and grammar, and ensure your formatting is neat and tidy.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. This way, you can be confident that your details are in the right hands and we can review your application promptly!
How to prepare for a job interview at Unicorn Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & HR Apprentice. Familiarise yourself with tasks like managing calls, supporting HR processes, and assisting with events. This will help you demonstrate your enthusiasm and readiness to take on these challenges.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles or during your studies. This will showcase your ability to build relationships with colleagues and clients.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a busy office environment. Think of specific instances where you've successfully managed multiple tasks or projects. Share these examples during your interview to highlight your attention to detail and ability to work under pressure.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training opportunities available, the team you'll be working with, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
