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- Tasks: As a Service Technician, you'll maintain and repair customer equipment while ensuring top-notch service.
- Company: Join a dynamic team focused on delivering exceptional customer service and operational efficiency.
- Benefits: Enjoy a competitive salary up to £48k plus overtime pay and flexible working options.
- Why this job: This role offers hands-on experience, customer interaction, and the chance to make a real impact.
- Qualifications: We're looking for skilled technicians with a passion for problem-solving and customer satisfaction.
- Other info: Positions available in Leicester, Peterborough, Walsall, Dudley, or Wolverhampton.
The predicted salary is between 38400 - 67200 £ per year.
Service Technician Location: Leicester, Peterborough, Walsall, Dudley, or Wolverhampton Salary: Up to £48k + door-to-door overtime during the week and are paid overtime and on call over the weekends and bank holidays Are you a skilled technician with a passion for delivering exceptional customer service? Join our client\’s team and play a pivotal role in providing top-tier maintenance and support to customer sites, ensuring high standards of service and operational efficiency. Position Overview: As a Service Technician , you will be responsible for maintaining and repairing customer equipment under our client\’s maintenance and service contracts. Your technical expertise and dedication to customer satisfaction will be instrumental in enhancing customer experiences and optimizing service delivery processes. Key Responsibilities: Customer and Technical: Diagnose and resolve system issues on-site, ensuring minimal downtime. Conduct Planned Preventative Maintenance (PPM), breakdown repairs, warranty work, and commissioning. Build trusted relationships with customers through effective communication and service excellence. Collaborate with the Service Desk, Sales, and Operations teams to share insights and improve processes. Utilize advanced s…
Service Technician employer: UNICORN RESOURCING LIMITED
Contact Detail:
UNICORN RESOURCING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Familiarize yourself with the specific equipment and systems that the company services. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in technical roles. Being able to showcase your ability to build relationships and communicate effectively with customers can set you apart from other candidates.
✨Tip Number 3
Prepare for potential technical questions by reviewing common issues related to the equipment you'll be working on. This will show your problem-solving skills and readiness to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Technician position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Technical Skills: In your CV and cover letter, emphasize your technical expertise related to maintenance and repair. Mention specific equipment or systems you have worked with, and any relevant certifications that demonstrate your qualifications.
Showcase Customer Service Experience: Since the role emphasizes exceptional customer service, include examples from your past experiences where you successfully resolved customer issues or built strong relationships. This will show your dedication to customer satisfaction.
Tailor Your Application: Customize your CV and cover letter for this specific position. Use keywords from the job description to align your application with what the company is looking for, making it easier for them to see why you are a great fit.
How to prepare for a job interview at UNICORN RESOURCING LIMITED
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific experiences where you diagnosed and resolved system issues, as this will demonstrate your problem-solving abilities and hands-on experience.
✨Emphasize Customer Service Experience
Since the role requires exceptional customer service, share examples of how you've built trusted relationships with customers in the past. Discuss how effective communication has helped you enhance customer satisfaction.
✨Understand the Company’s Values
Research the company’s mission and values before the interview. This will help you align your answers with what they prioritize, especially regarding service excellence and operational efficiency.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand how you can contribute to the team and improve processes.
