At a Glance
- Tasks: Be the go-to person for customer support and sales assistance.
- Company: Join Unicorn Inc., a fun and dynamic company in Edinburgh.
- Benefits: Competitive salary, employee discounts, gym access, and free parking.
- Other info: Bring your creativity - we want a unicorn drawing with your application!
- Why this job: Make a real impact while working with a supportive and creative team.
- Qualifications: No degree required, just a positive attitude and good communication skills.
The predicted salary is between 26000 - 30000 £ per year.
Salary: £26,000 - £30,000 plus sales bonus.
Location: Balerno, Edinburgh
Hours: 08:45-17:00 Monday to Thursday, 08:45-15:45 on Fridays.
ABOUT THE ROLE
As our Internal Sales Superstar, you’ll be the first point of contact for keeping customers happy, orders moving, and the sales team fully supported. You’ll handle quotes, orders, enquiries and day-to-day communication with ease, making sure everything feels joined-up and under control.
Your mission is to keep customers feeling looked after, sales reps feeling supported, and every detail firmly under control. If you enjoy talking to people, solving problems, staying organised and being part of a fun, motivated team, this role is for you. You’ll report to our Sales Manager and work closely with both the sales and operations teams to keep everything running smoothly behind the scenes.
RESPONSIBILITIES
- Customer Support & Sales Assistance
- Be the first point of contact for incoming enquiries – phone, email, you name it.
- Help customers with product information, pricing, availability and recommendations.
- Create quotes and follow up to turn them into confirmed orders.
- Process orders quickly and accurately so nothing goes astray.
- Proactively contact existing customers about stock needs, new products and current offers.
- Support the sales team with light prospecting and outreach to potential new customers.
- Sales Coordination
- Support our external sales reps with information, documents and timely updates.
- Keep customer records, price lists and account details accurate and up to date.
- Coordinate stock checks with the warehouse team so promises match reality.
- Assist with sales campaigns, promotions and product launches.
- Order & System Management
- Enter orders into our systems with speed and accuracy.
- Track order progress and update customers when things change.
- Flag any supply issues early so we can manage expectations.
- Help maintain clean, reliable sales data.
- Customer Relationships
- Build friendly, professional relationships with new and existing customers.
- Spot genuine opportunities to upsell or cross-sell when it adds value.
- Make sure every interaction leaves customers feeling informed, supported and keen to come back.
- Teamwork & Problem-Solving
- Work closely with the sales, operations and stockroom teams to keep everything moving.
- Jump in to help resolve issues quickly and calmly.
- Bring a can-do attitude, even on the busiest days.
WHAT YOU’LL BRING
- Detail oriented, proactive and able to solve problems.
- Must have a good attitude, not afraid to ask questions and the drive to help customers and teammates succeed.
- A friendly, confident phone manner and top-notch communication skills.
- Strong organisation skills.
- Experience in a sales support or customer service role.
- Good computer skills and comfortable switching between multiple systems.
- The ability to work quickly and accurately under pressure.
WHAT YOU’LL GET
- Paycheck.
- To be part of a fun company that’s growing quickly.
- Cycle to work scheme.
- Employee discount.
- Free parking.
- On-site gym.
HOW TO APPLY
Please send your CV, a cover letter showing us the human behind the computer, and a drawing of a Unicorn.
Locations
Internal Sales Associate in Balerno, Edinburgh employer: Unicorn Inc.
At Unicorn Inc., we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity, teamwork, and personal growth. Located in the picturesque Balerno, Edinburgh, our dynamic team enjoys a range of benefits including a cycle to work scheme, employee discounts, and access to an on-site gym, all while contributing to a mission that promotes active lifestyles through fun and innovative products. Join us to be part of a supportive environment where your contributions truly matter and every day brings new opportunities for success.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Associate in Balerno, Edinburgh
✨Tip Number 1
Get to know Unicorn Inc. inside out! Research their products and values so you can chat confidently about how you can contribute to their mission of making life more active and fun.
✨Tip Number 2
Practice your phone manner! Since you'll be the first point of contact, make sure you sound friendly and professional. A little role-playing with a mate can help you nail that perfect pitch.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things running smoothly in past roles. Whether it’s managing customer records or coordinating with teams, let them see you’re the go-to person for keeping everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It shows you’re serious about joining the team. Plus, we love seeing those creative unicorn drawings – they really help you stand out!
We think you need these skills to ace Internal Sales Associate in Balerno, Edinburgh
Some tips for your application 🫡
Be Yourself in Your Cover Letter:When writing your cover letter, let your personality shine through! We want to know the real you, so skip the corporate jargon and show us why you're a great fit for the Internal Sales Associate role. Remember, we love creativity!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the responsibilities of the role. Focus on your customer support and sales assistance skills, as well as any teamwork experiences. We want to see how you can contribute to our dynamic crew!
Include That Unicorn Drawing:Don’t forget the fun part! Include a drawing of a unicorn with your application. It doesn’t have to be perfect; we just want to see your creativity and willingness to engage with our quirky side. Trust us, it’ll make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Unicorn Inc.
✨Know Your Unicorns
Before the interview, do your homework on Unicorn Inc. and their products. Familiarise yourself with their brands and how they contribute to an active lifestyle. This will show your genuine interest in the company and help you connect your skills to their mission.
✨Show Off Your People Skills
As an Internal Sales Associate, you'll be the first point of contact for customers. Practice your communication skills by preparing answers to common customer queries. Think about how you can make every interaction feel positive and supportive, just like Unicorn Inc. aims to do.
✨Be Organised and Proactive
Demonstrate your organisational skills by bringing a tidy notebook or digital device to jot down important points during the interview. Share examples of how you've managed multiple tasks efficiently in previous roles, showing that you can handle the fast-paced environment at Unicorn Inc.
✨Bring Your Can-Do Attitude
Unicorn Inc. values a positive mindset, so come prepared to discuss how you've tackled challenges in the past. Share specific examples where your proactive approach made a difference, whether it was resolving a customer issue or supporting a team project.
