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For Companies At a Glance
- Tasks: Engage customers, drive sales, and provide top-notch service in a dynamic team.
- Company: Join Unicorn Group, a vibrant manufacturing business in Lisburn, Northern Ireland.
- Benefits: Enjoy 33 days annual leave, onsite gym, and health support services.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be a key player in a growing company and build lasting customer relationships.
- Qualifications: 1 year of inside sales experience and a friendly, persuasive communication style.
The predicted salary is between 20800 - 31200 £ per year.
£26k plus up to £2,000 performance related bonus
Full-time, 37.5hours per week, based onsite
09:00-17:00 Monday–Friday
The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. There are four companies within Unicorn Group operating across different industries and we supply a diverse range of products to global markets.
THE ROLE
We’re seeking a proactive, target driven and personable Inside Sales Executive to join our busy sales and marketing team within Unicorn Hygienics, a Unicorn Group company specialising in high‑quality washroom products and vending machines.
This role focuses on regular customer engagement, using your upselling and cross‑selling skills to drive sales, build lasting relationships, and ensuring customers feel valued and supported. You’ll also support our Business Development Managers and wider team with day‑to‑day customer service enquiries and general administrative tasks, making you a key point of contact within our sales and service team.
KEY DUTIES AND RESPONSIBILITIES
- Proactively contact customers to drive increased spend by suggesting relevant products and communicating new offers
- Cross‑sell and upsell based on customer needs and purchasing patterns
- Provide excellent customer service by handling inbound and outbound calls, emails and other messaging platforms (What’s App/FB messenger) with professionalism and speed
- Provide basic product information and resolve queries or escalation where necessary
- Maintain accurate records of interactions and sales opportunities in our HubSpot CRM system
- Collaborate with the wider sales and customer service teams to ensure a consistent and positive customer experience
- Support other ad hoc administrative duties as required
- Maintain and develop relationships with existing customers to encourage repeat business and long‑term loyalty
LEVEL OF QUALIFICATION AND EXPERIENCE REQUIRED
- At least 1 year’s experience in an inside sales/telesales role, with a strong track record of handling both inbound and outbound calls to drive sales and customer engagement
- Familiarity with CRM systems such as HubSpot would be beneficial; however, full training will be provided
- Spanish language skills – spoken and written – would be a strong advantage
- Experience working with product‑based businesses or in B2B sales
THE IDEAL CANDIDATE
- Confident communicator with a friendly, persuasive telephone manner
- Comfortable working towards targets or KPIs
- Organised, detail‑oriented and able to manage multiple tasks efficiently
- A team player with a proactive and positive approach to work
WHAT WE OFFER
- 33 days annual leave increasing to 35 days after completion of 2 years’ service.
- Onsite gym open from 6am-11pm, Monday‑Friday.
- Income Protection Policy to provide a percentage of salary in the event of long‑term sickness*.
- Easy access from Lambeg railway station, M1 Motorway and Belfast City Centre.
- Death in service benefit of 4 times annual salary*.
Visa sponsorship is not available in connection with this vacancy.
At Unicorn Group, we provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.
Should you require any reasonable adjustments throughout our recruitment process, please don’t hesitate to let us know.
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Inside Sales Executive employer: Unicorn Group
Contact Detail:
Unicorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Executive
✨Tip Number 1
Get to know the company! Research Unicorn Group and its products. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it aligns with the Inside Sales Executive role. Highlight your upselling and customer service skills to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and boost your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and tips to help you stand out.
We think you need these skills to ace Inside Sales Executive
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and persuasive communication style.
Tailor Your Application: Make sure to customise your application for the Inside Sales Executive role. Highlight your experience in sales and customer service, and mention any relevant skills like upselling or CRM familiarity that match what we're looking for.
Show Your Enthusiasm: We love candidates who are excited about the role! In your application, express why you’re interested in working with us at Unicorn Group and how you can contribute to our team’s success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and gives you a chance to explore more about us and the role.
How to prepare for a job interview at Unicorn Group
✨Know Your Products
Before the interview, make sure you have a solid understanding of the washroom products and vending machines that Unicorn Hygienics offers. Familiarise yourself with their features and benefits so you can confidently discuss how you would upsell and cross-sell these products to customers.
✨Showcase Your Communication Skills
As an Inside Sales Executive, your communication skills are key. Practice articulating your thoughts clearly and persuasively. You might even want to role-play common sales scenarios with a friend to get comfortable with handling objections and closing sales.
✨Demonstrate Your Customer-Centric Approach
During the interview, highlight your experience in providing excellent customer service. Share specific examples of how you've built relationships with customers and resolved their queries effectively. This will show that you understand the importance of customer engagement in driving sales.
✨Be Ready for Target-Driven Questions
Since this role is target-driven, be prepared to discuss your past sales achievements. Think of metrics or KPIs you've met or exceeded in previous roles. This will help demonstrate your ability to thrive in a performance-oriented environment.