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- Tasks: Manage customer relationships and lead onboarding for a transformative learning platform.
- Company: Innovative EdTech company revolutionising learning design and delivery.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be a trusted partner in shaping the future of learning technology.
- Qualifications: Experience in Customer Success or Account Management within tech or SaaS.
- Other info: Join a dynamic start-up environment with evolving challenges and rewards.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are an innovative learning technology company transforming how organisations design, deliver, and scale learning.
Responsibilities:
- Proactively manage complex customer relationships.
- Deliver structured onboarding and adoption programmes.
- Act as a trusted partner to customers, leading onboarding, coordinating delivery activities and ensuring successful adoption of the platform and its capabilities.
- Present business reviews and insights to senior stakeholders.
- Interpret usage and performance metrics to demonstrate value.
Qualifications:
- Proven experience in Customer Success, Account Management, or similar client‑facing roles within technology, SaaS, or EdTech.
- Experience managing enterprise or strategic customer accounts with multiple stakeholders.
- Strong project management skills, with the ability to manage complex onboarding and delivery programmes.
- Strong communication and relationship‑building skills with a data‑driven mindset.
- Comfortable working in a start‑up environment with evolving processes and priorities.
- Eligible to work in the UK; ability to meet security or compliance requirements where applicable.
The Application Process:
- 30‑minute screening call
- 30‑minute meeting with hiring manager
- Task
- Meet the team
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Sales, Business Development, and Information Technology
Industries: Software Development and Technology; Information and Media
Enterprise Customer Success Manager employer: Unicorn (Formerly Wiser Elite)
Contact Detail:
Unicorn (Formerly Wiser Elite) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. We want to see how you align with our mission of transforming learning, so be ready to share your thoughts on that!
✨Tip Number 3
Showcase your project management skills during the interview. Bring examples of how you've successfully managed complex customer relationships and onboarding processes in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in the role.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience in managing complex customer relationships and any relevant metrics that showcase your success in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've successfully onboarded clients or managed enterprise accounts, and don’t forget to show your passion for EdTech!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see how you can present insights and build relationships through your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our innovative team!
How to prepare for a job interview at Unicorn (Formerly Wiser Elite)
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of Customer Success, especially in the context of technology and SaaS. Be ready to discuss your previous experiences managing enterprise accounts and how you've built relationships with multiple stakeholders.
✨Show Off Your Project Management Skills
Prepare examples that highlight your project management abilities. Think about times when you successfully managed complex onboarding programmes or delivery activities. Use specific metrics or outcomes to demonstrate your impact.
✨Communicate Like a Pro
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a mock business review presentation to showcase how you interpret usage and performance metrics.
✨Embrace the Start-Up Vibe
Familiarise yourself with the start-up culture and be ready to discuss how you adapt to evolving processes and priorities. Share examples of how you've thrived in dynamic environments, as this will show you're a great fit for their innovative team.
