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For Companies At a Glance
- Tasks: Build strong relationships with clients and drive business growth through strategic solutions.
- Company: Leading global price-reporting agency in commodities markets.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Join a team that values your insights and empowers you to make an impact.
- Qualifications: 3+ years in Customer Success with a focus on SaaS and relationship building.
- Other info: Opportunity to work in a fast-paced industry with excellent growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading global price-reporting agency powering commodities markets with trusted pricing, real-time insights, analytics, and events across agriculture, forest products, metals and mining, and emerging energy.
Responsibilities:
- Build and maintain strong, long-term relationships with Strategic accounts, acting as a trusted partner to understand their needs and align solutions that drive value.
- Have a commercial mindset to support business growth working closely with the Account Manager to identify opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
- Actively visit customers to build relationships with key stakeholders (champions and economic buyers) to establish their goals for a successful partnership.
Qualifications:
- Experience working in product-focused SaaS business with a minimum of 3 years as a Customer Success Manager serving high-spend, complex accounts, with multiple users and stakeholders.
- Customer-centric, going above and beyond when required, with a proactive, self-organised mindset.
- Commodities experience (Agricultural, Forest, Metals & Mining or Battery Raw Materials) would be an advantage. Similar experiences such as a background in pricing agencies or subscription businesses will also be accepted.
- Strong ability to build relationships encompassing a wide range of skills.
- Curious, asks appropriate questions, listens, is empathic, and understands how to invest time with the right people to secure our position across the portfolio.
- A high level of emotional intelligence is necessary.
- Strong technical proficiency with a demonstrable aptitude for Excel (knowledge of APIs would be beneficial).
Job Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industries: Financial Services and Information Services
Customer Success Manager in England employer: Unicorn (Formerly Wiser Elite)
Contact Detail:
Unicorn (Formerly Wiser Elite) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research the company’s products and recent news. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are still excited about the opportunity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS and any relevant commodities knowledge. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-centric approach and how you've built strong relationships in the past. Let us know why you're excited about joining StudySmarter!
Showcase Your Skills: Don’t forget to highlight your technical skills, especially your proficiency with Excel and any experience with APIs. We love seeing candidates who can bring both relationship-building and technical expertise to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Unicorn (Formerly Wiser Elite)
✨Know Your Customer Success Fundamentals
Brush up on the key principles of customer success management. Be ready to discuss how you've built and maintained relationships with strategic accounts in the past, and think of specific examples where you’ve driven value for your clients.
✨Show Off Your Commercial Mindset
Prepare to talk about how you’ve identified opportunities for cross-selling and upselling in previous roles. Think of metrics or success stories that highlight your ability to support business growth and align solutions with customer needs.
✨Demonstrate Emotional Intelligence
Be prepared to showcase your emotional intelligence during the interview. Practice active listening and empathy by engaging with the interviewer’s questions thoughtfully, and share examples of how you’ve navigated complex stakeholder relationships.
✨Get Technical with Excel and APIs
Brush up on your technical skills, especially in Excel. Be ready to discuss how you’ve used data to inform your decisions in customer success. If you have experience with APIs, prepare to explain how that knowledge can benefit the role.
