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For Companies At a Glance
- Tasks: Coordinate client relationships and manage purchasing and supply chain activities.
- Company: Dynamic company focused on client success and operational excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a vibrant team with a focus on innovation and collaboration.
- Why this job: Be the key player in ensuring smooth operations and happy clients.
- Qualifications: Strong Excel skills and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
This is a cross‑functional, office‑based role suited to an organised and commercially aware professional. You will act as a central point of coordination, managing client relationships while supporting purchasing, supply chain activity, and operational reporting. The role includes regular interaction with customers, suppliers, and internal teams to ensure parts availability, smooth repair workflows, and accurate performance reporting.
Key Responsibilities
- Key Account Management & Customer Service
- Act as the primary point of contact for key customer accounts
- Resolve complex service queries and provide clear repair status updates
- Build strong client relationships to support retention and service growth
- Purchasing & Supply Chain
- Procure IT spare parts (e.g. screens, batteries, motherboards) for repair and distribution
- Source and purchase additional goods required by the business
- Raise and process purchase orders accurately
- Liaise with suppliers on pricing, lead times, delivery schedules, and order updates
- Track and follow up on outstanding supplier orders
- Maintain accurate product, supplier, pricing, and stock records
- Support sales and service teams with stock availability queries
- Resolve issues relating to orders, deliveries, or invoicing
- Work with the planning team to maintain optimal stock levels
- Use advanced Excel to consolidate repair, inventory, and shipping data
- Produce weekly Turnaround Time (TAT) and SLA compliance reports
- Act as a link between the workshop and customers, translating technical issues into clear communications
Skills & Experience Required
- Strong Excel skills, including VLOOKUPs, Pivot Tables, and data analysis
- Advantageous to have experience within IT hardware, repairs, or distribution
- Strong customer service and stakeholder management skills
- Commercial awareness with a cost‑conscious approach to purchasing
- Highly organised with the ability to manage multiple priorities
Key Measures of Success
- High parts availability, minimising repair delays
- Consistent, accurate, and timely reporting
- 95%+ SLA compliance across repairs and shipments
- Positive customer feedback and strong account retention
Operations & Client Success Co-ordinator in Borough Green employer: Unicomp Ltd
Contact Detail:
Unicomp Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Client Success Co-ordinator in Borough Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations & Client Success Co-ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client management and supply chain processes. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your skills and experiences.
✨Tip Number 3
Showcase your Excel skills! If you’ve got experience with VLOOKUPs and Pivot Tables, be ready to discuss how you've used these in past roles. Maybe even bring along a portfolio of reports you've created to impress your potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Operations & Client Success Co-ordinator in Borough Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your strong Excel skills and any relevant experience in IT hardware or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations & Client Success Co-ordinator role. Share specific examples of how you've built client relationships or managed multiple priorities in the past.
Showcase Your Organisational Skills: Since this role requires being highly organised, give us examples of how you've successfully managed multiple tasks or projects. Whether it's through your work experience or studies, we want to see your organisational prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Unicomp Ltd
✨Know Your Numbers
Since the role requires strong Excel skills, brush up on your data analysis techniques. Be ready to discuss how you've used VLOOKUPs and Pivot Tables in past roles. Maybe even prepare a quick example of how you’ve improved reporting or efficiency using these tools.
✨Client Relationship Focus
This position is all about managing client relationships, so think of specific examples where you've successfully resolved customer queries or built strong connections. Highlight your approach to customer service and how it led to positive outcomes.
✨Showcase Your Organisational Skills
The job demands someone who can juggle multiple priorities. Prepare to share instances where you’ve managed competing tasks effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your organisational prowess.
✨Understand the Supply Chain
Familiarise yourself with basic supply chain concepts and be prepared to discuss how you would handle procurement and supplier relationships. Showing that you understand the importance of parts availability and timely deliveries will set you apart.