Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate client relationships and manage purchasing and supply chain activities.
- Company: Dynamic company focused on IT hardware and customer success.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on innovation and excellence.
- Why this job: Be the key player in ensuring smooth operations and happy clients.
- Qualifications: Strong Excel skills and a knack for customer service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Role Overview
This is a crossâfunctional, officeâbased role suited to an organised and commercially aware professional. You will act as a central point of coordination, managing client relationships while supporting purchasing, supply chain activity, and operational reporting. The role includes regular interaction with customers, suppliers, and internal teams to ensure parts availability, smooth repair workflows, and accurate performance reporting.
Key Responsibilities
- Key Account Management & Customer Service
- Act as the primary point of contact for key customer accounts
- Resolve complex service queries and provide clear repair status updates
- Build strong client relationships to support retention and service growth
- Purchasing & Supply Chain
- Procure IT spare parts (e.g. screens, batteries, motherboards) for repair and distribution
- Source and purchase additional goods required by the business
- Raise and process purchase orders accurately
- Liaise with suppliers on pricing, lead times, delivery schedules, and order updates
- Track and follow up on outstanding supplier orders
- Maintain accurate product, supplier, pricing, and stock records
- Support sales and service teams with stock availability queries
- Resolve issues relating to orders, deliveries, or invoicing
- Work with the planning team to maintain optimal stock levels
- Use advanced Excel to consolidate repair, inventory, and shipping data
- Produce weekly Turnaround Time (TAT) and SLA compliance reports
- Act as a link between the workshop and customers, translating technical issues into clear communications
Skills & Experience Required
- Strong Excel skills, including VLOOKUPs, Pivot Tables, and data analysis
- Advantageous to have experience within IT hardware, repairs, or distribution
- Strong customer service and stakeholder management skills
- Commercial awareness with a costâconscious approach to purchasing
- Highly organised with the ability to manage multiple priorities
Key Measures of Success
- High parts availability, minimising repair delays
- Consistent, accurate, and timely reporting
- 95%+ SLA compliance across repairs and shipments
- Positive customer feedback and strong account retention
Operations & Client Success Co-ordinator in Acocks Green employer: Unicomp Ltd
Contact Detail:
Unicomp Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Operations & Client Success Co-ordinator in Acocks Green
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations & Client Success Co-ordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client success strategies and think about how your skills in customer service and supply chain management can add value. We want you to shine when you get that interview!
â¨Tip Number 3
Practice your communication skills! As a central point of coordination, you'll need to convey complex information clearly. Role-play with a friend or family member to get comfortable explaining technical issues in simple terms.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let's get you that dream job!
We think you need these skills to ace Operations & Client Success Co-ordinator in Acocks Green
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Operations & Client Success Co-ordinator. Highlight your experience in client management, purchasing, and any relevant Excel skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong client relationships or managed complex service queries in the past. We love a good story!
Show Off Your Excel Skills: Since strong Excel skills are a must-have for this position, donât shy away from showcasing your abilities. Mention any advanced functions youâre comfortable with, like VLOOKUPs and Pivot Tables. We want to know how you can help us streamline our operations!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, itâs super easy!
How to prepare for a job interview at Unicomp Ltd
â¨Know Your Numbers
Since this role requires strong Excel skills, brush up on your data analysis techniques. Be ready to discuss how you've used VLOOKUPs and Pivot Tables in past roles. Maybe even prepare a quick example of how youâve consolidated data to improve reporting.
â¨Client Relationship Focus
This position is all about managing client relationships, so think of specific examples where you've built strong connections with customers. Highlight any instances where you resolved complex service queries or improved customer satisfaction.
â¨Showcase Your Organisational Skills
With multiple priorities to juggle, demonstrate your organisational prowess. Prepare to talk about tools or methods you use to stay organised, and share examples of how you successfully managed competing deadlines in previous roles.
â¨Understand the Supply Chain
Familiarise yourself with the basics of purchasing and supply chain management. Be prepared to discuss how you would approach sourcing IT spare parts and maintaining stock levels. Showing that you understand the flow from supplier to customer will impress the interviewers.