At a Glance
- Tasks: Provide top-notch customer service and support sales activities in a hands-on role.
- Company: Join a respected machine hire business with a strong reputation.
- Benefits: Gain valuable experience in customer service and sales within a dynamic environment.
- Other info: Opportunity for growth in a supportive and engaging workplace.
- Why this job: Be part of a team that values customer satisfaction and offers diverse responsibilities.
- Qualifications: Experience in the motor trade and customer service is essential.
Our client, a well-established and respected business within the machine hire industry, is seeking a Customer Support & Sales Advisor to join their team based in Hatfield. This is an excellent opportunity for a customer-focused individual to join a successful company offering a varied role that combines customer service, sales support, and practical hands-on responsibilities.
The Role
As a Customer Support & Sales Advisor, you will be responsible for providing exceptional service to customers while supporting sales activities and assisting with the day-to-day operation of the business. The successful candidate will be involved in the handover and collection of trailers, fitting roof racks and cycle carriers, and handling automotive products and accessories. Manual handling and lifting of heavier items will be required.
Key Responsibilities
- Respond to customer enquiries via telephone, email, and face-to-face interactions.
- Provide product advice and technical support to customers.
- Support customers through the sales process and provide after-sales assistance.
- Work closely with internal teams to resolve customer queries efficiently.
- Identify opportunities to recommend additional products and services.
- Maintain high standards of customer service and professionalism.
- Assist with the collection and handover of hire and service trailers.
- Support product fitting and general operational duties as required.
Candidate Requirements
- Previous experience within the motor trade (minimum 1 year).
- Experience in customer service, customer support, or sales.
- Experience using CRM systems.
- Good IT skills and confidence using business software.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Full right to work in the UK.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However, please keep checking our website as new roles will be updated daily.
Unico Recruitment London wishes you the best of luck in your job search. Unico Recruitment London operates as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Trade Counter Assistant in Welwyn Garden City employer: Unico Recruitment London
Join a well-established leader in the machine hire industry as a Trade Counter Assistant in Hatfield, where you will thrive in a dynamic work environment that values customer service and teamwork. The company offers a supportive culture with opportunities for personal and professional growth, ensuring that employees are equipped with the skills needed to excel in their roles. With hands-on responsibilities and a focus on employee development, this is an excellent place for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant in Welwyn Garden City
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unico Recruitment London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unico Recruitment London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trade Counter Assistant in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unico Recruitment London:Your cover letter is your chance to shine! Tell us why you want to work at Unico Recruitment London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unico Recruitment London!
How to prepare for a job interview at Unico Recruitment London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
