At a Glance
- Tasks: Assist customers with sales, service, and product fitting in a hands-on role.
- Company: Join a friendly team at a dynamic automotive company in Welham Green.
- Benefits: Enjoy a company pension, employee discounts, and free on-site parking.
- Other info: Great opportunity for career growth in a varied, customer-focused environment.
- Why this job: Perfect for those who love customer interaction and the automotive sector.
- Qualifications: Experience in customer support or sales, strong communication skills required.
The predicted salary is between 22000 - 28000 £ per year.
We are looking for a friendly, proactive Customer Support & Sales Assistant to join our client based in Welham Green, Hertfordshire. This is a hands-on role combining customer service, sales support, and practical duties involving trailers, roof racks, and cycle carriers. The successful candidate will assist customers in person, by phone, and via email while helping with trailer hire, servicing, collections, and product fitting.
Key Responsibilities
- Respond to customer enquiries professionally and efficiently.
- Provide product information and technical guidance on trailers, roof racks, cycle carriers, and related accessories.
- Support sales and after-sales service activities.
- Assist with trailer hire, servicing handovers, and collections.
- Fit roof racks and cycle carriers when required.
- Work closely with colleagues to resolve customer queries and deliver excellent service.
Requirements
- Previous experience in customer support, sales, or the motor trade.
- Strong communication and problem-solving skills.
- Experience using CRM systems and general IT proficiency.
- Ability to work independently and as part of a team.
- Willingness to undertake manual handling, including moving trailers and heavier automotive accessories.
- Full right to work in the UK.
Benefits
- Company pension
- Employee discount
- Free on-site parking
This is an excellent opportunity for someone who enjoys working with customers, has an interest in the automotive sector, and is looking for a varied, customer-focused role.
Counter Trade Sales Assistant in Watford employer: Unico Recruitment London
At Unico Recruitment, we pride ourselves on fostering a supportive and dynamic work environment in Welham Green, Hertfordshire. As a Counter Trade Sales Assistant, you will benefit from a company pension, employee discounts, and free on-site parking, all while engaging with a friendly team that values customer service and personal growth. This role offers a unique opportunity to develop your skills in the automotive sector, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Trade Sales Assistant in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unico Recruitment London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unico Recruitment London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Counter Trade Sales Assistant in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unico Recruitment London:Your cover letter is your chance to shine! Tell us why you want to work at Unico Recruitment London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unico Recruitment London!
How to prepare for a job interview at Unico Recruitment London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
