At a Glance
- Tasks: Lead and develop a dynamic team in property management, ensuring top-notch customer service.
- Company: Join Unico Recruitment, a trusted agency with over 20 years of experience.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Opportunity for continuous improvement and professional development.
- Why this job: Shape a high-performing team and enhance customer experiences in a fast-paced environment.
- Qualifications: Experience in team leadership and customer-focused roles is essential.
To lead and develop a multi-disciplinary team, ensuring the effective delivery of ground rent and leasehold services, high standards of customer service, operational efficiency, and compliance with relevant legislation and policies.
Key Responsibilities
- Lead, motivate, coach, and develop the team to achieve departmental objectives and performance targets.
- Manage workloads, monitor KPIs, and conduct quality audits to maintain service standards.
- Oversee customer communications and resolve complex enquiries, complaints, and escalated cases.
- Ensure operational systems and records are accurate and maintained.
- Identify and implement process improvements to enhance efficiency and reduce costs.
- Monitor budgets and income performance, reporting on results and supporting the achievement of financial targets.
- Ensure compliance with relevant legislation, GDPR, and organisational policies.
- Provide operational support and undertake additional duties as required.
Knowledge, Skills and Experience
- Experience leading and developing a team in a customer-focused environment.
- Strong organisational, communication, and decision-making skills.
- Ability to prioritise workloads, solve problems, and manage complaints effectively.
- Experience managing budgets, performance targets, and operational processes.
- Strong attention to detail with the ability to work under pressure.
Personal Attributes
- Positive, proactive, and customer-focused.
- Strong leadership and interpersonal skills.
- Resilient, adaptable, and committed to continuous improvement.
Team Leader - Property Management employer: Unico Recruitment London
Unico Recruitment (London) Ltd is an exceptional employer that values its team members and fosters a collaborative work culture. With over 20 years of experience in the recruitment industry, employees benefit from continuous professional development opportunities, a supportive environment, and the chance to make a meaningful impact in property management. Located in the vibrant city of London, the company offers a dynamic workplace where innovation and customer service excellence are at the forefront.
