At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and resolve complex issues.
- Company: Join a dynamic company focused on operational excellence and team collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting opportunity for growth in a fast-paced, rewarding environment.
- Why this job: Make a real difference by empowering your team and enhancing customer experiences.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 25000 - 30000 £ per year.
Customer Service ll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department.
We re looking for a confident, proactive manager who isn t afraid to make difficult decisions, manage performance, and take ownership of complex customer issues.
This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone.
Key Responsibilities * Lead, motivate and develop a team of six Customer Service and Administration professionals. * Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations. * Manage workflows, priorities and service standards across the department. * Take ownership of complex and escalated customer complaints through to resolution. * Support, coach and develop team members to achieve high levels of performance and accountability. * Monitor KPIs, service levels and productivity, imple...
