MAINTENANCE ADMINISTRATOR
Unico are delighted to be partnering with an established maintenance and facilities organisation who due to business needs are looking for a Maintenance Administrator to support their clients
As a Maintenance Administrator, you will be responsible for efficiently managing and coordinating claims from start to finish. This includes organising schedules for Contract Managers/Surveyors, liaising with policyholders, trades, and clients, ensuring timely completion of work, and maintaining accurate records in internal systems. You will be expected to provide excellent customer service, meet service level agreements (SLAs), ensure GDPR compliance, and report key information to the Operations Manager.
Key Responsibilities:
- Organise and maintain Contract Managers/Engineers diaries for site visits, office time, and site inspections.
- Authorise works efficiently, ensuring continuity of trades and meeting SLAs.
- Provide exceptional customer service and communicate regularly with clients
- Manage trades' schedules and ensure trades are fully booked
- Communicate with trades daily and ensure safety and timeliness of site arrivals and departures.
- Maintain up-to-date records and notes on inhouse database
- Ensure that all correspondence, documents, and multimedia (photos, videos, etc.) are uploaded and properly documented.
- Adhere to GDPR regulations when handling personal data,
Skills and Qualifications:
- Strong organisational and communication skills.
- Ideally to have experience of working with claims or insurance administration
- Excellent customer service attitude.
- Ability to manage multiple tasks and priorities efficiently.
- Proficient in using inhouse client portals.
- Knowledge of GDPR compliance and data protection best practices.
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Maintenance Administrator employer: Unico Recruitment (London) Ltd
Join a dynamic and supportive team as an Audit & Compliance Co-ordinator, where your contributions will directly impact the quality and compliance standards of the organisation. With a strong focus on employee development, you will have access to ongoing training opportunities and a collaborative work culture that values innovation and integrity. Located in London, this role offers the unique advantage of being part of a vibrant city while working towards maintaining essential ISO accreditations in a fast-paced environment.
Contact Details:
Unico Recruitment (London) Ltd Recruitment Team
