At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service and resolve complex issues.
- Company: A growing property leasehold management company with a focus on exceptional service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a dynamic team where your contributions truly matter.
- Why this job: Make a real difference by leading a passionate team and enhancing customer experiences.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 30000 - 32000 £ per year.
Customer Service Administration Manager Office Based Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Customer Service Administration Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders.
This is a hands-on management role where you'll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department.
We're looking for a confident, proactive manager who isn't afraid to make difficult decisions, manage performance, and take ownership of complex customer issues.
This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone.
Key Responsibilities Lead, motivate and develop a team of six Customer Service and Administration professionals.
Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations.
Manage workflows, priorities and service standards across the department.
Take ownership of complex and escalated customer complaints through to resolution.
Support, coach and develop team members to achieve hi...
Customer Service Team Leader employer: Unico Recruitment (London) Ltd
As a leading property leasehold management company, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. Our commitment to professional development ensures that you will have ample opportunities for growth, while our collaborative culture promotes teamwork and innovation. Located in a vibrant area, we offer a competitive benefits package and a chance to make a meaningful impact in the lives of our leaseholders and clients.
Contact Details:
Unico Recruitment (London) Ltd Recruitment Team
