To lead and develop a multi-disciplinary team, ensuring the effective delivery of ground rent and leasehold services, high standards of customer service, operational efficiency, and compliance with relevant legislation and policies. Key Responsibilities Lead, motivate, coach, and develop the team to achieve departmental objectives and performance targets. Manage workloads, monitor KPIs, and conduct quality audits to maintain service standards. Oversee customer communications and resolve complex enquiries, complaints, and escalated cases. Ensure operational systems and records are accurate and maintained. Identify and implement process improvements to enhance efficiency and reduce costs. Monitor budgets and income performance, reporting on results and supporting the achievement of financial targets. Ensure compliance with relevant legislation, GDPR, and organisational policies. Provide operational support and undertake additional duties as required. Knowledge, Skills and Experience Experience leading and developing a team in a customer-focused environment. Strong organisational, communication, and decision-making skills. Ability to prioritise workloads, solve problems, and manage complaints effectively. Experience managing budgets, performance targets, and operat...
Customer Service Team Leader employer: Unico Recruitment (London) Ltd Careers
As a leading player in the civil engineering sector, our company offers an exceptional work environment for Site Civils Supervisors, with a strong focus on employee development and safety. Based in Middlesex and covering the beautiful Southeast of England, we provide competitive benefits including a company vehicle and fuel card, fostering a culture of teamwork and excellence. Join us to be part of a growing team where your contributions are valued and you can advance your career in a dynamic industry.
Contact Details:
Unico Recruitment (London) Ltd Careers Recruitment Team
