Store Manager

We are seeking an experienced Store Manager with a proven background in the food and beverage industry, specifically in high-quality, customer-focused environments. This role is critical in maintaining the essence of Italian craftsmanship and hospitality while driving team performance, enhancing customer loyalty, and improving store outcomes. As a Senior Store Manager, you will collaborate closely with our General Manager to uphold our brand's commitment to excellence, identify areas for improvement, and implement strategies that deliver measurable results. This is an opportunity to lead a team in celebrating Italian culinary traditions and contributing to the growth of a premium brand in the F&B sector.

Annual Budget: £34,000

Responsibilities:

• Oversee daily operations of our Italian gelato, coffee, and pastries to ensure exceptional service and achievement of sales goals.
• Lead by example, fostering a strong work ethic and a culture of authentic Italian hospitality.
• Recruit, train, and develop team members, instilling a deep understanding of product knowledge, preparation techniques, and customer service standards.
• Monitor and manage inventory levels, including perishable ingredients, to minimize waste and ensure availability of fresh products.
• Collaborate on in-store marketing efforts to highlight seasonal specialties and signature items, attracting and retaining loyal customers.
• Ensure full compliance with health, safety, and food handling regulations.
• Analyze store performance, identify growth opportunities, and execute improvement plans aligned with the brand’s ethos.

Qualifications:

• Minimum 3+ years of managerial experience in the food and beverage industry, preferably in artisan gelato, pastry, or specialty coffee shops.
• Proven ability to lead, inspire, and motivate teams in a fast-paced, customer-centric environment.
• Expertise in team development, customer engagement, and sales strategies specific to premium F&B businesses.
• Strong understanding of inventory management, including the challenges of handling fresh and perishable goods.
• Excellent leadership and communication skills, with a passion for delivering authentic Italian hospitality.
• Strategic thinker with the ability to identify operational inefficiencies and implement effective solutions.

Experience: Not required

Employment: Full-time

Salary: £34,000 yearly

Benefits: Bonus

Starting time: Immediate start!

About Unico Gelato & Caffe' Ltd: Unico Gelato is an Italian delicatessen specialising in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes.