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- Tasks: Engage with supporters through calls, emails, and social media to provide top-notch customer service.
- Company: Join UNICEF UK, a leading charity dedicated to protecting children's rights worldwide.
- Benefits: Enjoy flexible working, generous leave, pension, discounts, and wellbeing tools.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
- Why this job: Make a real difference for children while working in a supportive and inclusive environment.
- Qualifications: Experience in communication methods and database knowledge is essential.
The predicted salary is between 22400 - 33600 ÂŁ per year.
Circa ÂŁ28,000 per annum
Permanent
35 hours per week
Part home/part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated, and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Engagement Assistant. You will be joining a dedicated team of 11 who provide the highest level of customer service and directly engage with members of the public by responding to enquiries and engaging in conversations.
As the first point of call for both our supporters and members of the public, you will handle telephone calls, emails, live chat, text, social media, and occasionally letters.
This role requires you to \’think with your head’ and \’act with your heart’ to ensure the very best experiences for those contacting and engaging with us. Some conversations may involve distressing content related to children, but you will have access to comprehensive support and experienced colleagues.
You should have experience with various communication methods and knowledge of databases. You will work collaboratively as part of a team; being proactive and a problem solver to see cases through to successful resolution.
Our Supporter Care service operates from 9am to 5pm, Monday to Friday.
If you have questions about this role, please contact Vicky Johnson, our Head of Supporter Care.
Act now and click the apply button to apply online.
Closing date: 9am, Friday 12 September 2025.
Interview date: Week commencing 29 September 2025 via video conferencing (MS Teams).
In Return, We Offer
- Excellent pay and benefits (including flexible working, generous annual leave, pension, brand discounts, and wellbeing tools)
- Outstanding training and learning opportunities with support to flourish in your role
- Impressive office space and facilities on the Queen Elizabeth Olympic Park
- An open culture with colleagues who share our values, enjoy their work, and are motivated to do their utmost for children
- The opportunity to work in a leading children’s organisation making a difference worldwide
Our application process: We use the \”Applied\” system that anonymises responses and focuses on relevant skills, increasing your chances in this objective selection process.
Most colleagues will work part in the office and part from home, with flexible options available to suit your circumstances.
We particularly welcome applications from black, Asian, and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and men to increase diversity at this level. We believe greater diversity leads to better results for children.
UNICEF UK promotes equality, diversity, and inclusion. Employment decisions are based on skills and experience, regardless of age, disability, gender, race, religion, or sexual orientation.
We welcome discussions about flexible working, personal growth, and a workplace where you can be yourself and succeed based on merit.
The successful candidate will need to apply for a criminal records check. A criminal record may not necessarily disqualify you, depending on the role and offences.
We only accept online applications to save costs and maximize funds for children’s rights.
If you do not hear within 14 days after the closing date, please assume your application was unsuccessful. Feedback is only provided to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
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Supporter Engagement Assistant employer: UNICEF UK
Contact Detail:
UNICEF UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Engagement Assistant
✨Tip Number 1
Familiarise yourself with UNICEF's mission and values. Understanding their commitment to children's rights and welfare will help you engage more authentically during interviews and conversations.
✨Tip Number 2
Practice your communication skills across various platforms. Since the role involves handling calls, emails, and social media, being comfortable with these methods will demonstrate your versatility and readiness for the job.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues or improved customer interactions, as this is crucial for the Supporter Engagement Assistant role.
✨Tip Number 4
Connect with current or former employees on LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Supporter Engagement Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Supporter Engagement Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for UNICEF's mission and your ability to engage with supporters effectively. Use specific examples from your past experiences to demonstrate your communication skills and problem-solving abilities.
Highlight Relevant Experience: In your CV, emphasise any previous roles or volunteer work that involved customer service, communication, or working with databases. Make sure to include any experience dealing with sensitive topics, as this is crucial for the role.
Follow Application Instructions: Ensure you apply through the specified online system and adhere to the guidelines provided. Double-check your application for completeness and accuracy before submitting it to avoid any issues.
How to prepare for a job interview at UNICEF UK
✨Understand the Organisation's Mission
Before your interview, take some time to research UNICEF and its mission. Familiarise yourself with their work in child protection, education, and vaccination. This will help you demonstrate your passion for their cause and show that you align with their values.
✨Showcase Your Communication Skills
As a Supporter Engagement Assistant, you'll be handling various communication methods. Prepare examples of how you've effectively communicated in previous roles, whether through phone calls, emails, or social media. Highlight your ability to empathise and engage with people, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or helped others. Be ready to discuss how you approach problem-solving and your proactive nature. This will illustrate your capability to see cases through to successful resolution, which is crucial for this role.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the organisation. Ask about the team dynamics, training opportunities, or how they support staff dealing with distressing content. This not only helps you gauge if it's the right fit but also leaves a positive impression.