As the Service Desk Analyst, you will play a key role in ensuring the customer service provision is managed with quality and effectiveness. You will be responsible for monitoring service performance, coordinating with cross-functional teams to resolve issues and service reporting. This includes driving process enhancements to optimise efficiency and customer satisfaction. Leveraging ITIL best practices, you will support service transition, customer onboarding and stakeholder engagement to maintain high service standards.
This role requires strong analytical skills, attention to detail and a proactive approach to identifying and mitigating risks, ensuring a reliable and high-quality service experience across our bespoke solutions. Willingness to learn and deliver with quality is a key factor for this role.
The role will be based in Poole. However, you will be required to travel to all Unicard office locations as and when required.
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