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For Companies At a Glance
- Tasks: Manage customer relationships and sell aviation parts while providing top-notch service.
- Company: Join a leading aviation company with a focus on innovation and teamwork.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Why this job: Be the go-to person for customers and help them find the best aviation solutions.
- Qualifications: Experience in sales or customer support, strong communication skills, and a passion for aviation.
- Other info: Dynamic team environment with chances to learn and grow your career.
The predicted salary is between 28800 - 48000 £ per year.
The Account Manager I - EMEA is responsible for supporting and managing customer relationships for Unical within the UK and European markets. This role focuses on promoting and selling inventoried aviation parts, as well as sourcing aviation components not currently in inventory to meet customer RFQs.
The Account Manager I will deliver high-quality customer service, develop a strong understanding of customer requirements, and identify opportunities to grow accounts through upselling and cross-selling. Responsibilities include:
- Maintain and develop relationships with existing customers via telephone, email, and in-person meetings as required.
- Act as a primary point of contact for assigned accounts, ensuring clear and timely communication.
- Support sales activities by responding to RFQs and preparing competitive quotations.
- Promote and sell inventoried aviation parts and assist with sourcing parts not currently in stock.
- Identify opportunities to upsell and cross-sell products and services to existing customers.
- Collaborate with internal teams (sales, procurement, logistics, quality) to deliver customer-focused solutions.
- Conduct basic market and competitor research to support sales strategies.
- Support achievement of individual and team sales targets and KPIs.
- Review monthly sales performance and contribute to forecast discussions.
- Attend team meetings, share best practices, and support colleagues as needed.
Experience in an aviation components sales or customer support environment is required, along with a basic understanding of aircraft airframe and engine technologies and operations. Strong written and verbal communication skills in English are essential, as well as proficiency in MS Excel, MS Word, and MS PowerPoint. A bachelor's degree or equivalent experience is preferred.
Some travel may be required with notice. The ability to read, write, speak, and understand English fluently is necessary. Candidates should be able to sit for extended periods while working on a computer, and physical activities may include walking, carrying, pushing, climbing, and reaching. This role is office-based in an administrative environment, with routine use of standard office equipment including computers, phones, photocopiers, and filing systems.
Locations
Telephone Sales Account Manager - Home Based in Dorking, Surrey employer: Unical Aviation Inc.
Contact Detail:
Unical Aviation Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Sales Account Manager - Home Based in Dorking, Surrey
✨Tip Number 1
Get to know the company inside out! Research Unical and its products, especially the aviation parts they sell. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll need to communicate clearly and confidently over the phone. Role-play with a friend or family member to get comfortable discussing how you can meet customer needs and upsell effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Telephone Sales Account Manager - Home Based in Dorking, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Telephone Sales Account Manager. Highlight your experience in sales, customer service, and any relevant aviation knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and achieved sales targets in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Unical Aviation Inc.
✨Know Your Aviation Stuff
Brush up on your knowledge of aviation components and technologies. Understanding the products you'll be selling is crucial, so make sure you can confidently discuss airframe and engine operations during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients in the past, whether through phone calls, emails, or face-to-face meetings.
✨Prepare for RFQs and Sales Strategies
Familiarise yourself with the process of responding to RFQs and preparing competitive quotations. Think about how you would approach upselling and cross-selling opportunities, and be ready to share your strategies during the interview.
✨Team Player Mindset
This role requires collaboration with various internal teams. Be prepared to discuss how you've worked effectively in a team setting before, and highlight any experiences where you supported colleagues or contributed to team goals.