Senior Facilities Manager in London

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunities and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming, and leading ESG efforts. URW is an innovator and trendsetter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally.

This role presents an exciting opportunity to take on a crucial responsibility for:

• Operational: Develop and implement a comprehensive asset Planned Preventative Maintenance Plan. Regular review of the current scope and specification of all contracts ensuring fit for purpose and management of key contractors and external suppliers, ensuring service delivery levels are maintained and Westfield standards are adhered to. Liaise with the procurement team to compile tender documents and negotiate contract renewals. Management and control of the centre’s LTEAP to ensure the centre meets the URW Better Places targets on energy, implementation of renewable energy initiatives, reduction in waste, water usage and recycling targets. Coordinate the delivery of all energy reporting (including water) with GM Commercial to ensure consistency and accuracy of internal and external data reported. Work with GM Commercial on major energy projects including solar PV. Technical lead for cross functional centre projects such as District Heating Network decarbonisation project working with GM Commercial. Deliver the key actions arising from internal and external audits and periodic inspections. Duty Management responsibilities when required including bank holidays and weekends.
• Budgeting & Financial Management: Develop, implement and establish all financial functions and control procedures, incorporating established company policies and procedures. Develop annual budgets and long-term forecasts with the finance team. Review all costs and expenses, track against budgets and produce monthly forecast and present to General Manager. Identify potential major maintenance and capital expenditure projects to support the centre’s LTEAP and maintenance schedule. Continually review facilities service processes to identify cost efficiencies and alignment with Westfield London.
• Compliance: Monitor processes and procedures to ensure compliance. Conduct checks to ensure that all service providers and managers are compliant, and department is audit ready at any time. Ensure all activities comply with the requirements of the Centre Health, Safety and Environmental Policy. Manage continuous improvement to maintain ISO14001 and ISO45001 compliance. Identify risks and workplace hazards and implement solutions. Develop good working relationships with local Authorities. Delivery of Better Places Certification and Compliance.
• Management and Team Leadership: Provide clear guidance and management to all direct reports ensuring business and personal objectives are set and achieved. Ensure all staff comply with corporate personnel policies and applicable laws. Maintain positive relationships with all internal departments and tenants. Provide training in centre processes and practices. Drive alignment with the Westfield London FM team at every opportunity. Clear and Consistent communications to Paris head office Team. Coordination with General Manager Commercial on all matters affecting energy management and performance reporting.

What skills, experience, and knowledge will you need to be successful?

• Educated or experienced to NVQ level 6 in Facilities Management, Building Services, Estate Management or a related discipline is preferable.
• To hold membership of a relevant professional body including BIFM, CIBSE, RICS or IOSH.
• Must hold a NEBOSH or IOSH accredited qualification in Health & Safety.
• To have an engineering background with a sound understanding of M&E, Critical infrastructure, contract management and PPM’s.
• Experience of developing a long-term strategy for achieving net zero and energy reduction targets.
• Detailed experience in the use of CAFM and compliance software.
• Experience working in facilities or estate management for a minimum of 10 years.
• Solid experience in the management of external suppliers, contractors and consultants covering a range of services (Primarily hard services).
• Experience of creating long term financial budget strategies for capital and service charge expenditure.
• Familiarity of ISO14001 and ISO45001 accreditation and continuous improvement requirements.
• Solid knowledge of BREEAM, CREM and LEED.
• Familiarity with facilities documentation including O&M manuals, drawings, engineer reports, compliance certificates and PPM planners.
• Strong knowledge of building systems, maintenance practices, and safety regulations.
• A proven track record of managing a large portfolio of buildings and associated facilities management services at a senior level, including the ability to deliver complex, multi-disciplinary programmes.

Why work for us: We provide an array of fantastic perks for our staff, including significant learning and development opportunities through professional qualifications, involvement in exciting business projects, and informal lunch & learns hosted by colleagues. Our company culture centres on caring for our employees and supporting their success. With diverse roles, you won't be limited to one area but have the chance to grow a broad range of skills and experiences. Not only do we provide flexible working arrangements, empowering our employees to effectively manage their workload and time, but we also have other great perks, such as private health insurance and an exceptionally competitive pension plan!

Values & behaviours: Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialise, and enjoy dynamic experiences alongside one another in entirely new ways. Our values are the foundation of how we succeed together today, and how we will achieve together tomorrow. Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We stand against racism, discrimination, and bias of any kind. Diversity is vital to the success of our business, and we are committed to creating an environment of belonging. We welcome, embrace, and make the most of people’s individual differences, including race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.