Facilities Manager

We’re looking for a talented individual to join our Facilities Team as a Facilities Manager. This is an exciting opportunity to take on a pivotal role in a vibrant, fast‑paced environment, where you’ll be at the forefront of sustainability and energy‑efficiency initiatives. If you’re ready to make a meaningful impact and contribute to an innovative, forward‑thinking team, we’d love to hear from you.

Key Objective

Play a key role in shaping the long‑term performance of the Centre by delivering a robust asset strategy that protects and enhances the building fabric, systems, plant, and equipment while driving innovation to maintain its premium positioning. You’ll also lead the development and delivery of an effective contract procurement and management plan, ensuring all services meet consistently high standards and reflect best‑practice estate management.

What you will be doing...

• Manage hard services contractors, ensuring daily inspections, defect management, and high‑quality maintenance across the Centre.
• Conduct regular site walks with contractors to review workmanship, compliance, and service delivery.
• Report operational findings and recommendations to the Senior Facilities Manager and deputise when required.
• Maintain an accurate and up‑to‑date PPM plan covering all service requirements.
• Develop clear contract scopes, specifications, and service level agreements that support asset lifecycle and performance.
• Lead tender processes in collaboration with procurement and other UK assets.
• Prepare business cases and commercial recommendations for contractor appointments.
• Monitor contractor performance, ensuring compliance, documentation accuracy, and audit readiness.
• Manage allocated budget areas and contribute to long‑term forecasting, ensuring best value for money.
• Source competitive quotations, benchmark costs, and promote local procurement where appropriate.
• Identify and implement cost‑saving initiatives that reduce service charge and improve ROI.
• Oversee purchase orders, goods receipting, and creditor payments with strong financial discipline.
• Ensure full compliance with health, safety, environmental, CDM, insurance, ISO45001 and ISO14001 requirements.
• Maintain comprehensive audit trails and track non‑compliances through to closure.
• Produce contract performance reviews and compliance reports.
• Support the development of long‑term sustainability programmes that reduce carbon footprint and promote environmental best practice.
• Embed energy‑efficient and sustainable requirements into third‑party contracts.
• Enhance the Centre’s environmental accreditations and deliver meaningful social value initiatives.
• Provide leadership and support to the facilities team and wider business.
• Collaborate across both centres to support delivery of the Centre’s Business Plan.

What skills, experience, and knowledge will you need to be successful?

• Proven experience in the Facilities Management and Building Services sectors.
• Demonstrated experience working in a senior position, able to demonstrate a management focus and leadership skills.
• Extensive experience in the scoping, tendering, negotiation, mobilisation, and management of contracts.
• Working knowledge of Consumer law, Trading Standards, and related legislation.
• Comprehensive knowledge of relevant legislation and compliance requirements.
• Relevant safety training and a working knowledge of health and safety legislation with practical experience in the implementation of procedures.
• Proven negotiating and influencing skills.
• Demonstrated understanding of building principles and mechanical systems.
• Demonstrated experience creating and monitoring budgets.
• Relevant qualifications and accreditations.
• Experience of project planning and management would be advantageous.
• NEBOSH, or at least IOSH.
• Ideally some M&E experience.
• Relevant Legionella management awareness and training.

Who are we?

At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed‑use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections.

Our flagship destinations are more than just places; they’re the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction.

Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.

Why work for us:

We put people development and learning at the heart of what we do. We’ll help you master your role, build your technical skills, and take advantage of top‑notch management and leadership programs. From face‑to‑face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.

We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check‑ups, and more.

What Matters to Us:

At URW, our purpose is to Reinvent Being Together, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways. We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.

We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly.

As part of our commitment to maintaining a safe and trustworthy working environment, we conduct comprehensive security checks on all employees prior to their start date. These checks may include identity verification, employment history, and criminal record screening, in accordance with applicable laws and regulations.

Join us and be part of a team that’s making a real difference in your local communities!