At a Glance
- Tasks: Manage retail projects from lease to opening, ensuring smooth tenant experiences.
- Company: Join Unibail-Rodamco-Westfield, a leader in iconic retail destinations.
- Benefits: Enjoy competitive salary, flexible working, and extensive development opportunities.
- Other info: Be part of a supportive culture that values growth and collaboration.
- Why this job: Make a real impact on customer experiences in a dynamic retail environment.
- Qualifications: Experience in project management or retail delivery is a plus.
The predicted salary is between 45000 - 55000 £ per year.
Want to be part of something people experience every day?
We’re looking for a Retail Project Manager to join our Westfield London team.
This is a great opportunity to play a key role in delivering new retail spaces, supporting tenant openings and helping shape the experience of one of the UK’s most iconic retail destinations.
You’ll be close to the action, working with tenants, Leasing, Retail Design, Construction and Centre Management teams, and you’ll have the chance to make a visible impact across Westfield London.
If you enjoy taking ownership, working with great people and making things happen, we’d love to hear from you.
Why this role matters
Our retail destinations are constantly evolving, and the successful delivery of new stores plays a key role in creating great experiences for our customers, tenants and brand partners.
In this role, you’ll manage the full retail delivery process from lease agreement through to store opening, making sure tenants are supported, key milestones are achieved and each project is delivered safely, compliantly and on time.
You’ll be a key link between our internal teams and external tenants, helping to bring new concepts, brands and experiences to life at Westfield London.
Your work will directly support leasing activity, rental income, tenant readiness and the continued performance of the asset.
What you’ll be getting involved in
No two days will look exactly the same, but you’ll spend your time
- Managing the full retail delivery process from lease agreement through to tenant opening.
- Acting as the main point of contact for tenants throughout the delivery journey.
- Coordinating with Leasing, Retail Design, Construction, Centre Management and other internal teams to keep projects moving.
- Establishing and managing project programmes, ensuring key milestones are achieved and properly documented.
- Supporting leasing negotiations by providing technical, procedural and unit-specific information.
- Preparing landlord work scopes, technical appendices and other project documentation to support lease agreements.
- Coordinating landlord works, including internal approvals, capital expense approvals and handover to tenants.
- Managing tenant design submissions through concept and technical design stages.
- Ensuring tenant designs meet retail design, structural, MEPH and statutory requirements.
- Managing pre-start meetings, approvals, RAMS, permits and compliance requirements before tenant works begin.
- Monitoring tenant fit-out works to ensure they align with approved designs, centre standards, health and safety requirements and agreed programme timelines.
- Supporting compliance with CDM, risk management, environmental, insurance and statutory requirements.
- Coordinating store opening inspections and ensuring any outstanding issues or snagging items are followed through after opening.
- Managing tenant exits and supporting the upkeep of vacant units ahead of future leasing opportunities.
- Maintaining and improving key retail delivery documentation, including fit-out guides, site constraints guidance and tenant or contractor guidelines.
- Identifying opportunities to improve processes, procedures and ways of working across retail delivery.
- What we’re looking for
We’re not looking for someone who ticks every single box. What matters most is that you bring the right experience, attitude and energy to make a real contribution.
You’ll enjoy this role if you
- Have experience in project management, construction, retail delivery, fit-out, property or a similar environment.
- Understand the construction project lifecycle and enjoy seeing projects through from concept to completion.
- Are confident managing multiple stakeholders and building trust quickly.
- Like taking ownership and keeping complex projects organised and moving forward.
- Can communicate clearly with both technical and non-technical audiences.
- Enjoy solving problems and finding practical ways to keep projects on track.
- Are comfortable balancing commercial priorities, tenant needs, operational requirements and compliance obligations.
- Care about delivering work that has real impact on the customer, tenant and asset experience.
It would be great if you also bring
- A relevant degree or equivalent experience, ideally with significant experience in a related project, construction or retail delivery role.
- SMSTS, NEBOSH or equivalent health and safety training.
- A CSCS White or Black Card.
- Experience working in a retail, mixed-use, property, construction or asset management environment.
- Knowledge of construction health and safety, CDM legislation, statutory requirements and relevant codes of practice.
- Experience using Microsoft Office tools, particularly Outlook, Power Point, Word and Excel.
Who are we?
At Unibail-Rodamco-Westfield, we create and operate some of the most recognised retail, lifestyle and mixed-use destinations across Europe and the United States.
Our purpose is to Reinvent Being Together, creating places where people come together to shop, work, socialise, discover and experience something memorable.
In Northern Europe, our portfolio spans the UK, Netherlands, Denmark and Sweden, including destinations such as Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.
Behind those destinations are talented teams who care deeply about creating great experiences, supporting local communities, and shaping the future of urban places.
Why work with us?
We want people to build careers here, not just do jobs.
At URW, you'll have access to learning, development and growth opportunities that help you build your skills, confidence and career.
Whether that's through technical training, leadership development, internal mobility or international exposure, we encourage people to keep learning and growing.
Our culture centres around supporting our people to succeed.
With diverse roles, projects and opportunities across our Northern Europe region, you'll have the chance to broaden your experience, develop new skills and build a career that's uniquely your own.
Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, development and work-life balance. Depending on your location, these may include:
- Bonus schemes and pension plans
- Health and wellbeing support
- Medical and dental options, where applicable
- Learning and development programmes
- Internal mobility and international career opportunities
- Flexible and hybrid working arrangements
- Generous holiday allowances
- Employee wellbeing initiatives and mental health support
Depending on your location within Northern Europe, additional local benefits may include extended annual leave, wellbeing allowances, meal allowances and commuting support.
No matter where you're based, you'll be joining a business that is passionate about helping people grow, develop and make a meaningful impact.
At URW, we don't believe in limiting people to one path.
We encourage our employees to explore new opportunities, gain exposure to different functions and build broad, rewarding careers across our business.
- Want to know more about what it's like working at URW? Visit our careers site:
- https://www. urw. com/join-us/life-at-urw
- The kind of people who thrive here
Our values shape how we work together every day
- Passion
- You care about what you do and bring energy to your work.
- Act as One
- You collaborate, share knowledge and support others.
- Curiosity
- You ask questions, challenge the status quo and look for better ways forward.
- Excellence with Impact
- You focus on doing great work that makes a real difference.
- A place to belong
We’re proud to be an equal opportunities employer, and we welcome applications from people with different backgrounds, perspectives and experiences.
We evaluate applications fairly and without discrimination based on disability, age, gender, origin, religion, sexual orientation or any other legally protected characteristic.
If you need any adjustments during the recruitment process, please let us know so we can support you.
As part of our commitment to maintaining a safe and trustworthy working environment, we carry out relevant pre-employment checks before someone joins us.
These may include identity verification, employment history and criminal record screening, in line with applicable laws and regulations.
Interested?
If this sounds like the kind of opportunity you’d enjoy, we’d love to hear from you.
Apply today and join a team that’s helping shape places, experiences and communities across Northern Europe.
Retail Project Manager in City of London employer: Unibail-Rodamco-Westfield
Unibail-Rodamco-Westfield is an exceptional employer, offering a dynamic work environment at the heart of London and Stratford City. With a strong commitment to sustainability and employee development, we provide ample opportunities for growth and mentorship in facilities management. Our collaborative culture fosters innovation and efficiency, making it a rewarding place for professionals passionate about energy and ESG operations.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Project Manager in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Unibail-Rodamco-Westfield, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Unibail-Rodamco-Westfield!
We think you need these skills to ace Retail Project Manager in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Unibail-Rodamco-Westfield, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Unibail-Rodamco-Westfield and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Unibail-Rodamco-Westfield that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Unibail-Rodamco-Westfield
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
