At a Glance
- Tasks: Lead project delivery and build strong client relationships in a dynamic digital agency.
- Company: Join Unfold, a creative digital agency based in Bristol with a focus on UX design and web development.
- Benefits: Enjoy a competitive salary, 30 days holiday, remote work, and team celebrations.
- Other info: Flexible remote work with occasional client meetings in Bristol and London.
- Why this job: Shape the future of project delivery and make a real impact in a growing team.
- Qualifications: Proven experience in delivering digital projects and strong leadership skills.
The predicted salary is between 55000 - 60000 € per year.
We're looking for a talented individual to own the delivery function of the business and help take Unfold into its next stage of growth. You'll shape how we deliver projects, lead our engagements and build strong, lasting relationships with clients. This is a hands-on leadership role where you'll work closely with the studio team to make sure every project runs smoothly and delivers real commercial impact. Your leadership in delivery will free up the MD to focus on bringing in the next phase of growth, making this role a key part of Unfold's wider strategy. If you enjoy leading talented people, working directly with clients and improving how a studio operates, you'll thrive here.
About Unfold
Unfold is a digital agency specialising in UX design and web development. We combine design thinking with deep technical expertise to build digital products, web apps and websites that bring users closer and take businesses further. We're a small, ambitious team based in Bristol, working with founders, product teams and established brands across the UK. Collaboration, curiosity and integrity sit at the heart of how we work. We care about doing the right thing, solving the right problems and delivering work we're proud of.
Role
You'll lead the delivery function at Unfold and make sure every project runs smoothly, profitably and with a brilliant client experience. Day to day, you will:
- Lead and manage the studio team at Unfold.
- Guide clients through the full project lifecycle with confidence and clarity.
- Work with clients to shape future roadmaps and grow their accounts.
- Plan, lead and facilitate client workshops with subject matter experts from the team.
- Define and write the Statement of Work documents for new projects.
- Recruit and manage a trusted roster of freelancers when additional capacity is required.
- Manage project communications, budgets, timelines and scope.
- Support later-stage new business opportunities as part of the natural handover into the studio team.
Measures of Success
You'll know you're succeeding when:
- Studio utilisation is consistently high.
- Projects are delivered profitably.
- Accounts are growing and retention is strong.
- Clients consistently report a positive delivery experience.
About You
You'll thrive in this role if:
- You're an experienced, Senior Operator who enjoys working in a small, close-knit team.
- You're naturally curious, always asking questions and improving how things are done.
- You're confident guiding clients and our team through project delivery, knowing when to push back and when to flex.
- You're calm under pressure and comfortable juggling multiple projects.
- You care about delivering quality and building strong, long-term relationships.
- You have proven experience in delivering digital projects (websites, web apps, apps).
Practical Details:
- Remote (must be able to attend occasional in person client meetings in Bristol and London).
- £55,000 - £60,000 depending on experience.
- 30 days of holiday per year (including bank holidays) + 3 days off between Christmas and NY.
- Half days on Fridays throughout August.
- Two annual team days - a summer celebration and Christmas party.
- MacBook, monitor and all the extras you need to succeed in your role.
The deadline for applications is 31st of May 2026. First round interviews will be held in the first two weeks of June. Unfold is an equal-opportunity employer. We strongly favour diversity and inclusion. No agencies, thank you - we've got this one covered.
Locations
Head of Delivery - Digital in Newport, Wales employer: Unfold
Unfold is an exceptional employer that fosters a collaborative and inclusive work culture, where curiosity and integrity drive our success. As a remote digital agency based in Bristol, we offer flexible working arrangements, generous holiday allowances, and opportunities for professional growth, making it an ideal environment for talented individuals to thrive while delivering impactful projects. Join us to lead a passionate team and shape the future of digital delivery in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delivery - Digital in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re genuinely interested in their work and how you can contribute to their success. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice your delivery skills! Whether it’s a presentation or a casual chat, being able to communicate clearly and confidently is key. Role-play with friends or use online tools to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Unfold.
We think you need these skills to ace Head of Delivery - Digital in Newport, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Delivery. Highlight your experience in leading teams and managing projects, especially in digital environments. We want to see how your skills align with our mission at Unfold!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivery and how you can help Unfold grow. Be genuine and let your personality come through – we love a bit of character!
Showcase Relevant Experience:When detailing your past roles, focus on your achievements in project delivery and client management. We’re keen to see examples of how you've improved processes or built strong relationships with clients in your previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Unfold
✨Know the Company Inside Out
Before your interview, make sure you research Unfold thoroughly. Understand their projects, values, and the type of clients they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the hands-on leadership nature of the role, be ready to discuss specific scenarios where you've successfully led a project or managed a team. Think about challenges you've faced and how you overcame them, as this will demonstrate your problem-solving skills and ability to deliver results.
✨Showcase Your Leadership Style
As a Head of Delivery, your leadership style is crucial. Be prepared to talk about how you motivate teams, manage client relationships, and ensure project success. Use examples that highlight your ability to build strong, lasting relationships and improve operational processes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about Unfold's future projects, team dynamics, or how they measure success in delivery. This shows your curiosity and eagerness to contribute to their growth, making you stand out as a candidate.
