Senior Account Director

Unfinished is the media agency that’s never done. This spirit of relentlessness runs through our team and approach. We are looking for a Senior Account Director who is never done growing accounts, improving outcomes, and finding smarter ways to unlock client success.

The successful candidate will have strong cross-channel and planning experience to work across a portfolio of clients in the retail and ecommerce sectors. You will push forward the day-to-day output across your accounts, ensuring client deliverables maintain a consistently high standard. You will take a leading role in the strategy and planning responses, including presenting back to clients.

Key aspects of the role:

• Client Leadership + Relationship Ownership
  • Owns senior client relationships (often CMO/Marketing Director level)
  • Acts as the strategic partner, not just campaign manager
  • Leads annual planning, regular business reviews, and growth roadmaps
  • Anticipates client challenges and identifies opportunities proactively
  • Manages conflict resolution and protects long-term client retention
• Commercial Growth & Revenue Accountability
  • Responsible for account profitability (revenue, margin, fee structures)
  • Identifies upsell/cross-sell opportunities across media, creative, data, and tech
  • Negotiates scopes of work, contracts, and remuneration models
  • Oversees forecasting, budget pacing, and financial health of accounts
• Strategic Oversight
  • Ensures media strategy aligns with client business objectives
  • Challenges briefs to improve effectiveness
  • Oversees integrated channel planning (TV, digital, OOH, search, social, etc.)
  • Pushes innovation, test-and-learn frameworks, and competitive advantage
  • Converts data into business outcomes (not just media metrics)
• Operational Excellence
  • Liaises with buying and functional teams to ensure campaigns are delivered on time, on budget, and to KPI
  • Oversees reporting frameworks and performance governance
  • Coordinates between planning, buying, analytics, and creative teams
  • Improves internal processes, SLAs, and quality control
  • Escalation point for major delivery issues

There will be plenty of opportunities to take a broader role in the agency – such as working on and leading pitches, developing our approach to marketing and new business, developing the agency proposition, skills sets, and category expertise.

We are a small but growing media agency. We’re looking for someone with the correct blend of experience with the ability to be fully hands-on. Someone wanting to do more and move forward. You’ll be hardworking, positive, and passionate about your work. You’ll be joining a fun and energetic team and so if that sounds appealing, please get in touch.

APPLICATIONS

We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. Our focus has always been on our people, protecting and building on our unique culture and never standing for “normal” work. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability.

We strive to create inclusive cultures through our dedicated internal DE+I counsel. Our mission is for everyone to feel empowered to be their true authentic selves at work. In turn, we've developed a series of pledges and actions that serve as an evolving commitment to build on our sentiment that every employee is an ally, equality of opportunity for all, to listen, to speak out, and to always be actively inclusive.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments, or a medical condition) that may affect your assessment, please inform our Head of People. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

To apply, please send your CV to lucy@notnormal.group