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For Companies At a Glance
- Tasks: Lead and transform the customer experience post-sale in a strategic role.
- Company: Join a fast-growing UK tech company known for its reliable software platform.
- Benefits: Enjoy a competitive salary, performance bonuses, and a collaborative culture.
- Why this job: Shape a critical function in a thriving business with significant influence.
- Qualifications: 10+ years in SaaS/B2B software with proven leadership in customer success.
- Other info: Ideal for a commercially minded leader ready to make an impact.
The predicted salary is between 72000 - 108000 £ per year.
This is a well-established and fast-growing UK-based technology company headquartered in the South West. The business delivers a robust software platform used by a broad range of organisations across multiple sectors. With increasing demand from larger clients and a strong reputation for reliability and service, the company is entering an exciting new phase of expansion. To support this growth, they are looking to appoint a Vice President of Customer Success, a newly created leadership role responsible for transforming and scaling their post-sales function.
This is a strategic and operational leadership role with full ownership of the customer experience post-sale. Reporting directly to the CEO and sitting as part of the senior leadership team, the Vice President of Customer Success will shape the customer strategy and lead four key areas: Account Management, Implementation, Support, and Customer Enablement. The position offers significant influence and autonomy, ideal for a commercially minded leader who enjoys building functions from the ground up while delivering measurable impact on retention, satisfaction, and revenue growth.
Key Responsibilities- Build and lead a multi-functional customer success organisation across Account Management, Implementation, Support, and Enablement
- Define and execute strategies to improve customer satisfaction, retention, and lifetime value
- Develop scalable systems, processes, and metrics to support a growing and diverse client base
- Act as an executive sponsor for key customer accounts and high-value implementations
- Collaborate closely with Sales, Product, and Engineering teams to ensure an integrated and seamless customer experience
- Coach and mentor functional leaders, promoting a culture of performance, accountability, and continuous improvement
- Extensive experience (10+ years) in SaaS or B2B software with a strong track record in post-sales leadership
- Proven ability to build and scale Customer Success or Account Management functions in a high-growth environment
- Commercially focused, with experience driving retention and expansion metrics such as net revenue retention
- Comfortable working cross-functionally with Sales, Product, Engineering, and senior stakeholders
- A hands-on, coaching-oriented leadership style with a clear operational mindset
- Experience in a scale-up or transformation environment is highly valued
- Competitive base salary with performance-based bonus
- A senior leadership role with significant strategic influence and visibility
- The opportunity to shape and grow a critical function within a thriving UK tech business
- A collaborative, fast-paced culture with strong executive support and a focus on outcomes
Vice President of Customer Success employer: Uneek Global
Contact Detail:
Uneek Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President of Customer Success
✨Tip Number 1
Network with professionals in the SaaS and B2B software industries. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research the company's current customer success strategies and identify areas for improvement. This will not only help you understand their needs but also allow you to present tailored ideas during interviews that demonstrate your proactive approach.
✨Tip Number 3
Prepare to discuss your experience in building and scaling customer success functions. Be ready to share specific examples of how you've driven retention and satisfaction metrics in previous roles, as this will be crucial for the position.
✨Tip Number 4
Familiarise yourself with the latest trends and technologies in customer success management. Being knowledgeable about tools and methodologies can set you apart and show your commitment to continuous improvement in the field.
We think you need these skills to ace Vice President of Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in SaaS or B2B software, particularly in post-sales leadership. Emphasise your achievements in building and scaling Customer Success functions, as well as any metrics related to retention and revenue growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your hands-on, coaching-oriented leadership style aligns with the company's vision. Mention specific examples of how you've transformed customer experiences in previous roles.
Showcase Relevant Skills: Highlight your ability to work cross-functionally with Sales, Product, and Engineering teams. Provide examples of how you've collaborated with these departments to enhance customer satisfaction and retention.
Prepare for Interviews: If invited for an interview, be ready to discuss your strategic approach to building customer success organisations. Prepare to share insights on how you would define and execute strategies to improve customer satisfaction and lifetime value.
How to prepare for a job interview at Uneek Global
✨Showcase Your Leadership Experience
As a Vice President of Customer Success, your leadership skills are paramount. Be prepared to discuss specific examples of how you've built and scaled customer success teams in previous roles, highlighting your strategic thinking and operational mindset.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with Sales, Product, and Engineering teams. Share instances where you've successfully collaborated across departments to enhance the customer experience, showcasing your ability to integrate various functions.
✨Focus on Metrics and Results
The company is looking for someone who can drive retention and expansion metrics. Be ready to present data or case studies that illustrate your impact on customer satisfaction, retention rates, and revenue growth in past positions.
✨Emphasise a Coaching-Oriented Leadership Style
A hands-on, coaching approach is essential for this role. Discuss how you've mentored team members and fostered a culture of performance and accountability, providing examples of how this has led to improved outcomes.
