Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer satisfaction and retention through effective relationship management.
- Company: Leading technology firm in Cambridge with a focus on innovation.
- Benefits: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring a seamless customer experience.
- Qualifications: Project management skills and experience in customer-facing roles.
- Other info: Collaborate with sales and engineering teams while engaging with multiple stakeholders.
The predicted salary is between 28800 - 48000 £ per year.
A leading technology firm in Cambridge is seeking a Customer Success Manager to enhance customer satisfaction and retention through effective relationship management. The role includes creating success plans, collaborating with sales and engineering teams, and ensuring a seamless customer experience.
Candidates should have:
- Project management skills
- Experience in customer-facing roles
- The ability to engage with multiple stakeholders
This position offers a dynamic environment with opportunities for personal and professional growth.
Strategic Customer Success Manager - Hybrid (Cambridge) employer: Undo
Contact Detail:
Undo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager - Hybrid (Cambridge)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and successes. We want to show that we’re genuinely interested and ready to contribute to their goals.
✨Tip Number 3
Practice your pitch! We should be able to clearly articulate how our skills align with the role. Let’s highlight our project management experience and customer engagement strategies.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great way to reinforce our fit for the position.
We think you need these skills to ace Strategic Customer Success Manager - Hybrid (Cambridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your project management skills and any customer-facing roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing customer satisfaction. Share specific examples of how you've successfully managed relationships in the past, as this will help us see your potential.
Showcase Your Collaboration Skills: Since the role involves working closely with sales and engineering teams, mention any experiences where you've collaborated across departments. We love to see how you can engage with multiple stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Undo
✨Know the Company Inside Out
Before your interview, make sure you research the technology firm thoroughly. Understand their products, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare Your Success Stories
Think of specific examples from your past roles that demonstrate your project management skills and customer-facing experience. Be ready to discuss how you've successfully managed relationships and created success plans for clients. This will highlight your suitability for the role.
✨Engage with Stakeholders
Since the role involves engaging with multiple stakeholders, prepare to discuss how you’ve navigated complex relationships in previous positions. Share strategies you’ve used to ensure seamless communication and collaboration between teams, as this is crucial for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about their approach to customer success and how they measure satisfaction and retention. This shows that you’re thinking critically about how you can contribute.
