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- Tasks: Design user-friendly digital services that enhance engagement with government departments.
- Company: Join a forward-thinking team transforming the UK tax system through digital innovation.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference by improving how users interact with essential digital services.
- Qualifications: Experience in user-centered design and strong communication skills.
- Other info: Collaborative environment with diverse teams and exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Location: Telford, Hybrid 2 days per week onsite. This role requires client-mandated travel for face-to-face team events for two days each month. Locations may vary from your base location.
Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government’s ambition for the client to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tax right first time by integrating tax into their day-to-day business activities through the use of software and digital tools. It will create a single, up-to-date view of a customer’s tax affairs in one, modern and robust IT System.
Why this Role?
This is a pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics and user needs, requiring a strong user-focused approach and expertise in user-centric design. Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods.
What you’ll do
- Work collaboratively with user researchers, interaction designers, content designers, service designers and performance analysts as well as software developers and policy teams to produce outstanding digital services.
- Conduct research and engage with a diverse range of users to design intuitive experiences that address real challenges and meet their needs effectively.
- Create high-quality, compelling design concepts and artefacts such as personas, flows, service maps and wireframes.
- Design in an inclusive and accessible way.
- Work in a multi-disciplinary delivery team.
What you will need:
- Solid foundation in user-centered design, from concept to final delivery.
- Proficiency with tools, processes, and methods, and the ability to guide an agile delivery team.
- Strong ability to understand and articulate the needs of both technical and business stakeholders clearly.
- Skilled in managing stakeholder expectations and handling difficult discussions.
- Experienced in creating rapid paper and digital prototypes.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
User Researcher in Telford employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher in Telford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects and design concepts. Make it easy for hiring managers to see what you can bring to the table by showcasing your best work.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can demonstrate your user-centric approach and problem-solving skills during the chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace User Researcher in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your user-centered design experience and any relevant projects that showcase your skills in creating intuitive digital experiences.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work where you’ve successfully engaged with users or created compelling design artefacts. This will help us see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Undisclosed
✨Know Your User-Centric Design
Make sure you brush up on your user-centered design principles. Be ready to discuss how you've applied these in past projects, especially in creating personas and wireframes. Show them you understand the importance of designing with the user in mind!
✨Showcase Your Collaboration Skills
This role involves working with a multi-disciplinary team, so be prepared to share examples of how you've successfully collaborated with others. Highlight any experiences where you’ve worked alongside developers, designers, or policy teams to create digital services.
✨Prepare for Stakeholder Management
Since managing stakeholder expectations is key, think of instances where you’ve navigated difficult discussions. Be ready to explain how you articulated user needs to both technical and business stakeholders, and how you ensured everyone was on the same page.
✨Demonstrate Your Prototyping Skills
Get ready to talk about your experience with rapid prototyping. Whether it’s paper or digital, have examples at hand that showcase your ability to create effective prototypes quickly. This will show your agility and creativity in problem-solving!
