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- Tasks: Lead a team to ensure smooth operation of digital forms platforms and manage service delivery.
- Company: Join a forward-thinking company focused on transforming digital interactions for UK citizens.
- Benefits: Competitive daily rate, remote work flexibility, and the chance to make a real impact.
- Why this job: Be at the forefront of digital innovation and improve user experiences for millions.
- Qualifications: Experience in service delivery management and team leadership, with a grasp of agile methodologies.
- Other info: Exciting opportunity to shape the future of digital services in the UK.
The predicted salary is between 42000 - 60000 £ per year.
Duration: 6 month contract
Location: Remote
Rate: up to £570.40 p/d Umbrella inside IR35
Within the digital forms delivery, we are accountable for the live operation of several forms platforms including:
- gForms (Scala based solution)
- iForms (Adobe Engagement Manager)
- Livecycle and pdf (Adobe Engagement Manager)
We operate as a team reporting into the client’s service owner with blended 3rd party, client, client account and Cap UK teams.
The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities:
- Formal documentation of the existing live service (some service design work)
- Ensuring stable operation of the platforms
- Management of a team of engineers, QA, designers and researchers
- Co-ordination and prioritisation of activities including platform upgrades, live form fixes, small changes, QA and platform improvements
- Establishing appropriate SLA and service management reporting
- Input into weekly/monthly service reporting
You will be:
- An experienced service delivery manager, designer or delivery manager with good knowledge of service delivery
- Have experience managing teams making changes to the system
- Some agile and DevOps experience
- Ideally some understanding of customer experience and UX discipline
- Client account experience or GDS
- Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support the Client’s digital ambition
This is an exciting space with a massive opportunity to change the face of how UK citizens interact with the client and achieving their digital ambition and improving the lives of UK citizens dealing with the client.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Senior Project Manager in Telford employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Project Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its digital ambitions. Understand their platforms and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! Be clear about your experience in service delivery and team management. Highlight your agile and DevOps knowledge, and don’t forget to mention your understanding of customer experience and UX – it’s all about making that connection!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Senior Project Manager role!
We think you need these skills to ace Senior Project Manager in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Delivery Manager. Highlight your experience in managing teams and delivering services, especially in digital platforms. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to service delivery and team management. Let us know what excites you about this opportunity!
Showcase Your Technical Knowledge: Since this role involves technical platforms, don’t forget to mention your familiarity with tools like gForms and Adobe Engagement Manager. We love seeing candidates who can communicate effectively with both technical and non-technical stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Undisclosed
✨Know Your Platforms
Familiarise yourself with the specific platforms mentioned in the job description, like gForms and iForms. Understand their functionalities and how they contribute to service delivery. This will help you speak confidently about your experience and how you can enhance these systems.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed teams in the past, especially in a service delivery context. Highlight your experience with engineers, QA, and designers, and be ready to discuss how you prioritised tasks and coordinated activities to achieve project goals.
✨Communicate Strategically
Practice articulating your thoughts on the future of digital platforms and how they can improve customer experience. Be prepared to discuss your understanding of UX principles and how they relate to service delivery, as this will demonstrate your strategic thinking.
✨Prepare for Stakeholder Engagement
Think about how you've effectively communicated with varied stakeholders in previous roles. Be ready to share specific instances where you bridged technical details with strategic objectives, showcasing your ability to engage both technical and non-technical audiences.
