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- Tasks: Support critical live services and resolve incidents in a dynamic environment.
- Company: Join a leading team within Tax Admin, focused on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for growth.
- Why this job: Make a real impact by ensuring platform stability and service excellence.
- Qualifications: Strong skills in PL/SQL and Java, with experience in live service environments.
- Other info: Collaborative culture with a focus on problem-solving and innovation.
The predicted salary is between 40000 - 60000 £ per year.
Location: Telford, hybrid 2 days per week onsite
Rate: up to £496.80 p/d Umbrella inside IR35
Clearance required: Active SC is desired, SC eligibility is required
The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
- PL/SQL and Java (core development and debugging)
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (e.g., Job Scheduler)
- Strong problem-solving and analytical skills
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
live service engineer in Telford employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land live service engineer in Telford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working as Live Service Engineers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with PL/SQL and Java, make sure to highlight that in conversations. Share specific examples of how you've tackled live service challenges in the past.
✨Tip Number 3
Stay on top of your game! Brush up on your knowledge of ServiceNow and batch scheduling tools. Being able to discuss these confidently will set you apart during interviews.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our platform. It shows you're keen and makes it easier for us to track your application.
We think you need these skills to ace live service engineer in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service environments you've worked in. We want to see how your skills match the role, so don’t hold back on showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Live Service Engineer role. Share specific examples of how you've tackled incidents or managed batch scheduling in the past – we love a good story!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Undisclosed
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Familiarise Yourself with ServiceNow
Since you'll be dealing with ticket triage and root cause analysis, it’s crucial to understand how ServiceNow works. Prepare to talk about your experience with it and how you've used it to resolve incidents in the past.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've tackled complex issues in live service environments. Think of specific incidents where you had to investigate and resolve problems while adhering to SLAs.
✨Collaboration is Key
This role involves working with cross-functional teams, so highlight your teamwork experiences. Discuss how you've collaborated with others to elaborate on issues and devise effective solutions.