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- Tasks: Provide Level 2 support for critical applications and enhance system performance.
- Company: Join Experis, a global leader in tech consultancy with a personal touch.
- Benefits: Enjoy a contributory pension, medical cover, and generous holiday allowance.
- Why this job: Make a real difference in tech while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience with IT support processes required.
- Other info: Exciting growth opportunities in a dynamic and expanding team.
The predicted salary is between 36000 - 60000 £ per year.
Level 2 Application Technical Support – SC Cleared
LOCATION: Bristol (onsite)
CLEARANCE: active SC clearance required
Hours: Monday to Friday, 9am – 5pm
Initial End Date: October 2027
We are actively looking to secure an L2 Application Technical Support candidate to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Key accountabilities of the role:
- Support of a range of critical applications running on a common platform.
- Monitoring of queues in incident management systems.
- Initial issue determination and some remediation actions.
- Contribution to the development and deployment of enhancements and patches.
Key skills and experience:
- Logical thinking with methodical actions.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive).
- Experience of incident, problem and change processes and systems.
- Experience of support of production IT services.
- Remedy incident management system.
- Sharepoint on premises configuration and support (desirable).
Benefits Include:
- Contributory pension scheme.
- Employee Assistance Program.
- Medical and Dental cover.
- 22 days holiday + bank holidays.
- Maternity Pay/Shared Parental leave and paternity leave.
- Sick pay.
Suitable Candidates should submit CVs in the first instance.
Seniority level: Associate
Employment type: Contract
Job function: Information Technology
Industries: Technology, Information and Media
Technical Support Specialist employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Experis or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about incident management systems. We recommend practising common interview questions related to application support to show you're ready to tackle any challenge.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved technical issues in the past. This will demonstrate your logical thinking and methodical approach, which are key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with incident management systems and any relevant technical skills that match the job description.
Showcase Communication Skills: Since excellent written and verbal communication skills are key, include examples in your application where you've effectively communicated technical information to non-technical audiences.
Highlight Relevant Experience: Don’t forget to mention your experience with Microsoft Office applications and any specific tools like Remedy. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Undisclosed
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to application support. Familiarise yourself with the specific applications mentioned in the job description and be ready to discuss how you've supported similar systems in the past.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice explaining complex technical issues in simple terms. You might even want to prepare a few examples of how you've effectively communicated with non-technical stakeholders.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your logical thinking and methodical approach to troubleshooting. Think of specific instances where you identified an issue, determined its cause, and implemented a solution. This will show that you can handle the responsibilities of the role.
✨Familiarise Yourself with Incident Management Systems
Since experience with incident management systems like Remedy is desirable, it’s a good idea to understand how these systems work. If you have prior experience, be ready to share how you used them to manage incidents and improve service delivery.
