At a Glance
- Tasks: Manage retail media campaigns and ensure seamless execution across stores and digital screens.
- Company: Join a major UK retail and wholesale business with a growing media function.
- Benefits: Competitive salary of £40,000 per annum and permanent role.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Be at the forefront of retail media innovation and enhance supplier partnerships.
- Qualifications: Experience in retail media operations and strong project coordination skills.
Retail Media Operations Manager
Retail Media Operations Manager
The location of the role is North West London (onsite).
The salary on offer is £40,000 per annum.
The role is permanent.
Role Summary
A fantastic opportunity has arisen for a Retail Media Operations Manager to join a growing retail media function within a major UK retail and wholesale business. This role is responsible for the operational delivery of retail media campaigns, ensuring activity is executed seamlessly across a national network of stores while providing an excellent experience for supplier partners.
Working across multiple stakeholders, you'll coordinate campaign delivery, oversee digital screen operations, manage reporting, and continuously improve operational processes as the retail media proposition continues to expand.
Key Responsibilities
- Manage the end-to-end delivery of retail media campaigns across stores and digital screens.
- Schedule campaigns and ensure all activity is delivered accurately and on time.
- Manage CMS platforms, artwork approvals and campaign publishing.
- Coordinate digital screen scheduling and monitor campaign compliance.
- Oversee screen inventory and support the rollout of new installations.
- Monitor network performance, troubleshoot operational issues and work closely with IT and support teams to resolve incidents.
- Act as a key operational contact for suppliers, providing campaign updates and maintaining excellent service levels.
- Produce campaign reports, performance dashboards and delivery updates for internal and external stakeholders.
- Analyse campaign performance, screen utilisation and operational KPIs to identify opportunities for improvement.
- Monitor SLAs and drive continuous improvements across campaign delivery processes.
Essential Skills & Experience
- Previous experience working within Retail Media operations.
- Experience within retail, grocery or FMCG environments.
- Strong project or programme coordination skills with the ability to manage multiple campaigns simultaneously.
- Commercial awareness with an understanding of supplier relationships and campaign delivery.
- Confident analysing data and producing meaningful operational reports.
- Excellent stakeholder management and communication skills.
- Strong organisational skills with exceptional attention to detail.
- Comfortable working across multiple internal teams including marketing, IT and commercial functions.
Retail Media Operations Manager in Slough employer: Undisclosed
Experis is an exceptional employer, offering a dynamic work environment in London or Manchester where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension programme, medical and dental cover, and generous holiday allowances, ensuring our team members feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Media Operations Manager in Slough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Undisclosed, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Undisclosed!
We think you need these skills to ace Retail Media Operations Manager in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Undisclosed, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Undisclosed and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Undisclosed that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Undisclosed
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
