At a Glance
- Tasks: Lead operations management for a global tech team, driving strategic initiatives and vendor relations.
- Company: Join a major player in the financial services technology sector.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and transformation in a fast-paced environment.
- Why this job: Make a significant impact on global operations and work with diverse teams across 65 countries.
- Qualifications: 5+ years in business management, strong communication skills, and knowledge of financial services.
The predicted salary is between 50000 - 65000 £ per year.
Duration: contract to run until 28/11/2026
Rate: up to £506 p/d Umbrella inside IR35
We’re currently seeking an experienced professional to join our team in the role of Senior Operations Manager, supporting the Chief Technology Office Infrastructure organisation (CTOi). CTOi manages technology services and infrastructure critical to our Client’s employees and customers, including compute platforms, storage, databases, data centres, voice, video and data networks, infrastructure security, cloud-hosted infrastructure, and end-user services (including devices, collaboration and workspace technologies). The annual operating budget is approximately $2bn, with an overall workforce of circa 9k roles and around 600 vendors.
CTOi is comprised of different areas of related technologies and business services. This role will support a number of areas and CTOi level activities across finance, workforce, vendor and programme management. The role will report to the CTOi Head of Operations Management and work closely with the Global Area Heads (Managing Directors), their Platform leads, and wider teams/stakeholders to deliver common objectives.
Responsibilities
- Responsible for end-to-end ownership of Area COO activity, covering financial, workforce and third party/vendor management
- Supporting design and delivery of strategic initiatives, including development of business cases and benefit validation to support transformation
- Management to target of a significant annual operating plan across all countries of operation (c.65 countries), including identification and delivery of savings opportunities to meet targets
- Workforce management, from planning and forecasting, to role requisitions and off-boarding
- Rate setting, recharges and billing to recover the costs for services provided to the Bank
- Performing and supporting vendor management tasks, including risk management, operational performance, negotiations, and competitive processes (major deals, RFIs and RFPs)
- Managing purchase to pay, including third party spend approval processes, purchase order creation, and invoice approvals
- Financial reporting and generation of management information in support of decision making
Requirements
- 5 years plus business management or relevant experience, ideally within Financial Services technology functions
- Knowledge of accounting principles and practices (qualified or part qualified preferred)
- Strong stakeholder management capability and excellent communication at all levels of seniority
- Experience working with annual operations plans and multi-million dollar global contracts, programs and initiatives
- Sound knowledge and understanding of the global technology landscape and industry
- Experience of working in a diverse global team
- Proven ability to articulate complex issues clearly and concisely
- Flexible and adaptable to changing activities, schedules and work loads
- Ability to work under pressure
Senior Operations Manager in Sheffield employer: Undisclosed
Experis is an exceptional employer, offering a dynamic work environment in London or Manchester where collaboration and innovation thrive. With a strong focus on employee growth, we provide comprehensive benefits including a contributory pension programme, medical and dental cover, and generous holiday allowances, ensuring our team members feel valued and supported in their professional journey.
