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- Tasks: Lead the design and delivery of an AI-enabled helpdesk platform while coding and collaborating with a dynamic team.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, health benefits, hybrid work, and opportunities for professional growth.
- Other info: Work in a vibrant environment with excellent career advancement opportunities.
- Why this job: Make a real impact by developing cutting-edge solutions that enhance workplace efficiency.
- Qualifications: Experience in full-stack development, agile delivery, and strong technical leadership skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Duration: contract to run until 30/11/2026
Location: Sheffield, Hybrid 3 days per week onsite
Our Client is seeking an experienced Full Stack Engineer – Tech & Delivery Lead to lead the design, build, and delivery of an end‑to‑end internal AI‑enabled helpdesk and workflow automation platform. This role combines hands‑on full‑stack engineering with technical leadership and delivery accountability, owning solutions across web UI, backend services, APIs, AI/agent orchestration, and enterprise integrations.
The successful candidate will lead technical delivery within an agile team, ensuring solutions meet our client’s standards for security, resilience, scalability, and compliance, while delivering tangible business outcomes.
- Act as the technical lead for the platform, defining end‑to‑end solution design across frontend, backend, APIs, and AI/agent workflows.
- Make architectural decisions aligned to our client’s technology standards, cloud strategy, and engineering best practices.
- Ensure non‑functional requirements are met, including security, performance, observability, and resilience.
Full‑Stack Engineering:
- Design and build user‑facing applications for employees, support agents, and administrators.
- Develop frontend, backend, and API layers supporting chat, ticket submission, case management, status tracking, and escalation.
- Build and enhance AI/LLM‑powered agent workflows to automate repetitive IT helpdesk tasks (e.g. password resets, account unlocks, access requests, knowledge‑based troubleshooting).
- Own delivery from discovery and design through development, testing, and deployment.
- Drive agile delivery rhythms (sprint planning, backlog refinement, demos, retrospectives).
- Proactively manage delivery risks, dependencies, and technical debt.
- Ensure adherence to our client’s governance, security, and risk management requirements.
- Communicate progress, risks, and technical decisions clearly to both technical and non‑technical stakeholders.
Requirements:
- Strong hands‑on full‑stack engineering experience with modern frontend and backend frameworks.
- Proficiency in Python, Node.js, or Java, and experience building production‑grade APIs and services.
- Demonstrated experience leading technical delivery in an agile environment.
- Experience designing and building REST APIs, workflow engines, and enterprise web applications.
- Working knowledge of LLM APIs, prompt engineering, agent/tool‑calling patterns, and responsible AI implementation.
- Solid understanding of security fundamentals including authentication, authorisation, secure coding, and auditability.
- Experience integrating with ServiceNow, Jira, Zendesk, or similar ITSM platforms.
- Experience with collaboration tools such as Microsoft Teams or Slack integrations.
- Background in building internal employee tools or enterprise support platforms.
- Experience operating in financial services or similarly regulated industries.
- Familiarity with DevOps practices, CI/CD pipelines, and cloud‑native architectures.
- Exposure to AI‑driven automation at enterprise scale within a global financial institution.
Full Stack Developer (Hybrid/Remote) in Sheffield employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Stack Developer (Hybrid/Remote) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in full stack development. Attend meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving AI, APIs, and web applications. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss your experience with agile methodologies and how you've led technical delivery in past roles.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities that match your skills, and applying directly can sometimes give you a better chance at landing that dream job.
We think you need these skills to ace Full Stack Developer (Hybrid/Remote) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Full Stack Developer role. Highlight your experience with frontend and backend frameworks, and don’t forget to mention any relevant projects that showcase your skills in AI and automation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your hands-on experience and how you’ve led technical delivery in agile environments. Keep it engaging and personal!
Showcase Your Technical Skills: In your application, be sure to highlight your proficiency in Python, Node.js, or Java. Include specific examples of APIs and services you've built, especially if they relate to IT helpdesk tasks or enterprise applications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Undisclosed
✨Know Your Tech Stack
Make sure you’re well-versed in the technologies mentioned in the job description, like Python, Node.js, and Java. Brush up on your knowledge of REST APIs and workflow engines, as you'll likely be asked to discuss your experience with these during the interview.
✨Showcase Your Leadership Skills
Since this role involves technical leadership, prepare examples of how you've led teams or projects in an agile environment. Be ready to discuss how you’ve managed delivery risks and dependencies, and how you’ve communicated with both technical and non-technical stakeholders.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that test your problem-solving skills. Think about challenges you've encountered in previous roles, especially related to security, performance, and compliance, and how you overcame them.
✨Familiarise Yourself with AI Integration
Given the focus on AI-driven automation, it’s crucial to understand LLM APIs and responsible AI implementation. Prepare to discuss any relevant experience you have with AI tools and how they can enhance IT helpdesk tasks.