At a Glance
- Tasks: Design and implement IT processes on the ServiceNow platform while collaborating with technical teams.
- Company: Join a forward-thinking company focused on digital transformation.
- Benefits: Competitive daily rate, remote work flexibility, and opportunities for professional growth.
- Other info: Dynamic remote role with a chance to enhance your skills in a collaborative environment.
- Why this job: Be a key player in transforming IT services and making a real impact.
- Qualifications: Experience in business analysis and understanding of ServiceNow functionalities.
Duration: 6 month contract
Location: Remote
Rate: up to £496.80 p/d Umbrella inside IR35
Role purpose / summary
ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.
The senior ServiceNow Business Analyst serves as a translator between technical teams and the client to collect, clarify, analyse and translate business requirements into documentation and conceptual design (user stories). The senior ServiceNow Business Analyst is responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the SN Application Architect and development team to transform the requirements into a viable solution.
Service Management Transformation projects:
- Participate in design, test and transition Service Management and Service Integration solutions within the Now Platform.
- Perform detailed data analysis, while engaged in migration projects, to provide requirements for developers enabling configuration and customization.
- Provide ‘Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams.
- Design and implement E2E trainings and UAT.
Service Management Implementations:
- Assist in gathering core configuration requirements, translate these into design model and handle the overall implementation process in collaboration with developers.
- Capture customers and service providers requirements into stories, solution the approach and run the overall implementation process in partnership with developers.
Service Management Remediation projects:
- Assist Delivery teams to resolve issues and improve service delivered to the customers against ServiceNow Platform.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
ServiceNow Business Analyst employer: Undisclosed
As a ServiceNow Business Analyst with us, you'll thrive in a dynamic remote work environment that champions innovation and collaboration. We offer competitive rates, a supportive culture that prioritises employee growth through continuous learning opportunities, and the chance to make a meaningful impact on service management transformation projects. Join our team and be part of a forward-thinking organisation that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of ServiceNow and be ready to discuss how you’ve tackled similar challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with IT processes and agile methodologies. This will give us a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace ServiceNow Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight relevant experience and skills that match the job description, especially around IT processes and agile methodologies.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your understanding of the ServiceNow platform and how your past experiences align with the responsibilities outlined in the job description.
Showcase Your Analytical Skills:Since the role involves a lot of analysis, be sure to include examples of how you've successfully gathered and translated business requirements in previous roles. This will help us see your analytical prowess in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Undisclosed
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform. Brush up on its modules, functionalities, and how they relate to business processes. Being able to discuss specific features and how they can solve business problems will impress your interviewers.
✨Master Agile Methodologies
Since you'll be capturing business requirements in the form of agile stories, it’s crucial to understand agile principles. Be prepared to discuss how you’ve used agile methodologies in past projects and how they can benefit the ServiceNow implementation process.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe past experiences. Think of examples where you successfully gathered requirements or resolved issues within a project. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Communication Skills
As a translator between technical teams and clients, strong communication is key. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and clarify requirements effectively.
